Suzie Mapes
Benicia
Summary
- Successfully drives sales and revenue with customer centric business strategy
- Deliver high-level customer service by actively listening to understand and efficiently address customer concerns
- Collaborative account management with a focus on exemplary communication and long-term customer relationships
- Directed all aspects of account management through a period of growth of 33% in sales
- Extensive career in management motivating and maximizing team skills and talents
- Comprehensive experience in domestic and international sales with high-value assets and global logistics expertise
- Customer advocate and project management of requirements, deliverables and time frames
Overview
15
15
years of professional experience
Work History
Account Coordinator
Cork Supply
Benicia
05.2023 - 07.2025
- Managed the entire Pacific Northwest territory as sales support in the wine capsule and cork industry
- Oversaw existing artwork and created new designs to support continuous capsule and cork packaging projects
- Worked cross-functionally with all departments to ensure 100% completion of all tasks
- Managed nonconformance issues, returns and credits diligently, ensuring timely resolution through thorough research and collaborative team meetings
Sales and Design Specialist
Williams-Sonoma/Pottery Barn
Walnut Creek
10.2022 - 05.2023
- Create and present design plans based on client's needs, style, preferences and living space
- Maintain knowledge of current promotions in order to achieve and exceed established sales and productivity goals
- Present professional and excellent standards to customers with special services including: gift registry, locating merchandise, internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
- Constitute superior product knowledge, including features and benefits of the entire design studio assortment
Sales Support Specialist
Amcor
American Canyon
11.2021 - 09.2022
- Manage all of Pacific Northwest as assigned sales territory in the wine capsule industry
- Work in collaboration with production, graphic design and logistics for domestic and international centers of operation
- Enter accurate sales orders and artwork design within a timely manner
- Monitor pricing matrix to ensure quotes are accurate and precise
Inside Sales Representative
Ramondin USA Inc.
Napa
01.2021 - 08.2021
- Assist in the selection of artwork and design of capsules used for the wine and spirit bottling industry
- Accurately create all custom orders within international and domestic software systems using schematics and in-house meetings with clients
- Manages own growing customer portfolio and back-up to Outside Sales
- Follows up on orders with International logistics and forwarders to secure timely delivery
Sr. Inside Sales Representative
Supermicro Inc.
San Jose
04.2018 - 05.2020
- Support to assigned accounts; processing orders, quotes, schematics and BOM in an efficient and timely manner
- Communicate consistently with customers regarding account set-up, timelines, shipping and modifications
- Liaison between outside sales, program managers, accounting and warehouse
- Provide assistance for intercompany project coordination between sales and non-sales departments
Sales Operations Manager
Aptos Technology, Inc.
Aptos
04.2010 - 04.2018
- Managed 100+ industrial and consumer accounts being first point of contact
- Value-added; Bill of Materials - principally for cable(s) procurement for industry leaders
- Analyze, Forecast and Increase revenues by 39% meeting or exceeding directive objectives
- New product introductions, bids, samples and organize products to approved vendor listing
- Negotiate pricing with factory in order to win bids (contracts) with customers
- Liaison between sales engineers, warehouse, factory and customer
Education
Bachelor of Arts - English
University of California at Santa Barbara
Goleta, CA06.1989
Skills
- SAP
- Microsoft Suite
- Excel
- Word
- BC
- PowerPoint
- DocuSign
- Database management
- Quickbooks
- Proprietary CRM Software System
Websites
Timeline
Account Coordinator
Cork Supply
05.2023 - 07.2025
Sales and Design Specialist
Williams-Sonoma/Pottery Barn
10.2022 - 05.2023
Sales Support Specialist
Amcor
11.2021 - 09.2022
Inside Sales Representative
Ramondin USA Inc.
01.2021 - 08.2021
Sr. Inside Sales Representative
Supermicro Inc.
04.2018 - 05.2020
Sales Operations Manager
Aptos Technology, Inc.
04.2010 - 04.2018
Bachelor of Arts - English
University of California at Santa Barbara
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