Suzette Larson
Big Bear City,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Captains Anchorage Restaurant. Proven ability to multitask effectively while maintaining high standards of hygiene and guest satisfaction. Known for strong communication skills and teamwork, enhancing operational efficiency and ensuring a welcoming atmosphere for all guests.
Overview
7
7
years of professional experience
Work History
Hostess/ Food Runner
Captains Anchorage Restaurant
12.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Head Food Runner
572 Social Kitchen & Lounge
05.2022 - 05.2023
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
Air BNB Hostess
Ralph Madrigal
09.2018 - 02.2021
Server
Knottingham's Restaurant
06.2018 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Safe food handling
- Food running
Timeline
Hostess/ Food Runner
Captains Anchorage Restaurant
12.2023 - Current
Head Food Runner
572 Social Kitchen & Lounge
05.2022 - 05.2023
Air BNB Hostess
Ralph Madrigal
09.2018 - 02.2021
Server
Knottingham's Restaurant
06.2018 - 02.2021
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