Suzanne (Suzie) Gourgouvelis
Edmonton,Alberta
Summary
With over 20 years of superior customer service experience, I am a motivated educational assistant with a deep passion for helping students with special needs excel by supporting teachers and enhancing classroom environments. I am proficient in organizing supplies, cleaning rooms, and planning fun activities. Excellent tutoring, recordkeeping, time management, and homeschooling skills. I also bring exceptional team leadership qualities and operational management capabilities. I am well-versed in delivering exceptional customer communication and customer service. I am a talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
Work History
Educational Assistant
Toronto District School board
10.2013 - 11.2021
- Facilitated lunchtime routines in specialized educational settings.
- Managed feeding schedules and oversaw meal times.
- Assisted and supervised toileting and self-care activities.
- Facilitated and led educational sessions in reading and math.
- Supervised outdoor activities and excursions.
- Provided individualized instruction for special needs students according to their IEPs.
- Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
- Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.
- Assisted teachers with preparing classroom materials and activities.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Maintained accurate records of all student assessments and attendance data.
- Assisted in creating a safe environment for all students by enforcing school policies.
- Created a positive learning environment by encouraging cooperation among students.
- Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.
Assistant Manager
Mr. Greek
08.2015 - 01.2017
- Managed store opening and closing procedures and operations.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Executed food preparation with precision and efficiency.
- Handled customer payments and processed sales at the register accurately.
- Supervised daily operations including scheduling shifts, assigning duties, etc.
- Managed customer service inquiries and complaints in a timely manner.
Keyholder
Subway
01.2012 - 08.2013
- Managed cash and sales transactions at the register efficiently.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted customers with product selection and resolving complaints.
- Managed bread baking and food preparation tasks each day.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Ensured store was opened and closed in a timely manner according to company policies.
Keyholder
Gymboree
10.2010 - 01.2012
- Completed end-of-day closing procedures.
- Managed bank deposits with accuracy and timeliness.
- Resolved customer inquiries promptly and efficiently.
- Conducted strategic product mapping to optimize merchandising efforts.
- Processed customer purchases swiftly and efficiently.
- Replenished merchandise displays throughout the store as needed.
- Tracked stock movement to ensure availability of merchandise for customers.
Education
Certification - PECs
Holland Bloorview Kids Rehabilitation Hospital
05-2015
Certification - Triple P Steppingstones
Strides Toronto
03-2014
Certification - More Than Words
Strides Toronto
01-2014
High School Diploma -
Ajax High School
06-1999
Skills
- Hand-over-hand training
- Toileting, feeding, and lifts
- Individualized education
- Lesson planning
- Literacy development
- Early childhood education
- Autism spectrum support
- Parent-teacher communication
- Classroom management
- Cash and sales management
- Superior customer service
- Conflict resolution
- Team leadership
- Inventory management
- Visual merchandising
- Staff training
References
References available upon request.
Timeline
Assistant Manager
Mr. Greek
08.2015 - 01.2017
Educational Assistant
Toronto District School board
10.2013 - 11.2021
Keyholder
Subway
01.2012 - 08.2013
Keyholder
Gymboree
10.2010 - 01.2012
Certification - PECs
Holland Bloorview Kids Rehabilitation Hospital
Certification - Triple P Steppingstones
Strides Toronto
Certification - More Than Words
Strides Toronto
High School Diploma -
Ajax High School
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