Suzanne Holmes
Wallaceburg,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Cleaner Helper
Ontario Shores
10.2022 - 01.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Quality Control Technician
Conagra Brands
06.2022 - 09.2022
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Tracked and analyzed product quality data to identify trends and insights.
- Reported problems and concerns to management.
- Assessed products or services to evaluate conformance with quality standards.
Owner/Operator- Sue Ellen's
Property Management Company
01.2012 - 02.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
Education
High School Diploma -
Wallaceburg District Secondary School
09.1989
Skills
- Sales and Marketing
- Public Relations
- Team Leadership
- Sell Products
- Assist Customers
- Customer Relationship Management
- Customer Service
- CPR Training
- First Aid Care
- Teamwork and Positive Attitude
- Food Quality Evaluations
- Food Production
Timeline
Cleaner Helper
Ontario Shores
10.2022 - 01.2023
Quality Control Technician
Conagra Brands
06.2022 - 09.2022
Owner/Operator- Sue Ellen's
Property Management Company
01.2012 - 02.2018
High School Diploma -
Wallaceburg District Secondary School
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