Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Suzanne Zumwalt

Summary

Dynamic Certified Peer Support Specialist with a proven 4 year track record with California Mentor/Sevita Health in Palm Desert, CA..

Knowledgeable Parent Partner with background in providing parenting skills, peer support and guidance. I possess a proven ability to connect with individuals, fostering an environment of trust and understanding. Demonstrates active listening and effective communication skills to support family recovery and well being.

Strong multitasker with a committed and organized nature. Excellent computer skills, planning, problem-solving and communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Peer Specialist-Parent Partner

California Mentor - Sevita Health
01.2021 - Current
  • Established trust-based relationships with families using shared lived experience as a foundation for meaningful connections.
  • Conducted successful individual meetings as well as family team meetings that provided a safe environment for individuals to share family dynamics, frustrations, triggers, experiences and offer peer support via activities and offer strategies which will address their needs.
  • Maintained professional ethical standards and respecting client confidentiality at all times.
  • Conducted assessments, individual meetings, family meetings, child, family, team meetings while documenting each in the EHR and bill for payment.

Practice Administrator

Desert Care Network - Tenet
03.2017 - 12.2020
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
  • Handled human resources tasks such as hiring, payroll management, and employee relations issues resolution.
  • Supervised team of 16 office personnel.
  • Ordered all office supplies and kept check on inventory levels.

Education

High School Diploma -

Sac City Community High School
Sac City, IA

Skills

    Communication Skills:

    Active listening
    Effective verbal and non-verbal communication
    Clear and concise expression
    Ability to adapt communication style to different individuals

    Empathy and Rapport Building:

    Demonstrated ability to connect with individuals from diverse backgrounds
    Understanding and respecting personal experiences
    Creating a safe and supportive environment

    Facilitation Skills:

    Leading group and family discussions
    Managing group dynamics
    Guiding individuals towards goal setting

    Recovery-Oriented Practices:

    Empowering individuals to take ownership of their own mistakes and recovery
    Promoting hope and resilience

    Crisis Intervention:

    Recognizing and responding to crisis situations
    De-escalation techniques
    Providing immediate support during crisis

    Case Management:

    Maintaining client records and documentation
    Coordinating with other service providers
    Advocating for clients' needs

    Relevant Knowledge:

    Mental Health Awareness

    Understanding of mental health disorders (depression, anxiety, ADHD, ASD, etc)
    Awareness of community resources and support systems
    Familiarity with relevant legislation and ethical guidelines

    Emotional regulation

    Stress reduction

    Relapse prevention

    Family support

Certification

  • Certified Medi-Cal Peer Support Specialist issued by the California Mental Health Services Authority on 10/13/2022. Valid through 10/13/2026.
  • Certified Medical Manager - PAHCOM 2003-ongoing
  • Certified Pediatric Coder - PAHCOM 2004-ongoing

Timeline

Certified Peer Specialist-Parent Partner

California Mentor - Sevita Health
01.2021 - Current

Practice Administrator

Desert Care Network - Tenet
03.2017 - 12.2020

High School Diploma -

Sac City Community High School

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Suzanne Zumwalt