Suzanne Sommerville
San Diego
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager/Buyer
LG Retail Enterprises
02.2016 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced store presentation by creating visually appealing merchandise displays, driving increased foot traffic and sales.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Store Manager
Rondas Closet
12.2014 - 02.2016
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
Sales Associate
LG Retail Enterprises
01.2014 - 11.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Bachelor of Science - Business Administration
California State University - San Marcos
San Marcos, CA05.2013
Associate of Science - Business
San Diego Mesa College
San Diego, CA12.2010
Skills
- Retail Inventory Management
- Store Merchandising
- Employee Training
- Customer Service Management
- POS Systems
- Shift Scheduling
- Staff Management
- Sales Expertise
- Inventory Oversight
- Store Displays
- Training and Mentoring
- Team Leadership
- Retail Merchandise Quality Standards
- Friendly and Positive
- Customer Service
- Relationship Building and Management
- Vendor Relations
Timeline
Store Manager/Buyer
LG Retail Enterprises
02.2016 - Current
Store Manager
Rondas Closet
12.2014 - 02.2016
Sales Associate
LG Retail Enterprises
01.2014 - 11.2014
Bachelor of Science - Business Administration
California State University - San Marcos
Associate of Science - Business
San Diego Mesa College
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