SUZANNE SERBY
SASKATOON
Summary
I am organized and dependable with over 25 years of professional experience, successful at managing multiple priorities with a positive attitude. I can always be counted on to take on added responsibilities to meet team goals.
I am a detail-oriented individual with exceptional communication, problem-solving and time management skills.
I have the ability to handle multiple tasks effectively and efficiently in fast-paced environments. I pride myself on being reliable and adaptable with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth.
I bring a positive attitude and commitment to continuous development and growth.
Overview
24
24
years of professional experience
Work History
Truck Freight Manager and Optimizer
Purely Canada Foods Corp.
2020.03 - 2024.09
- Maintained comprehensive knowledge of relevant regulations governing international trade, ensuring compliance throughout all transactions.
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
- Managed budgets effectively, controlling costs without compromising operational efficiency or customer satisfaction levels.
- Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
- Negotiated competitive rates with carriers, resulting in reduced shipping costs for the company.
- Assessed potential risks associated with shipments, developing contingency plans to safeguard goods in transit.
- Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
- Worked closely with customs brokers to expedite clearance processes for imported/exported goods.
- Collaborated with manufacturing and supply chain management.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Manager, Sales Documentation
Canpotex Limited
2000.11 - 2018.08
- Responsible for supervising direct reporting employees according to company policy and assisting them with setting goals and objectives in order to develop employees to their maximum potential.
- Responsible for delegating work, monitoring and assisting employees with the work process and monitoring employee performance including processing performance reviews.
- Responsible for supervision of direct reports including performing evaluations and providing feedback on a timely basis using the Performance Management Process.
- Communicated performance issues to appropriate sources as required.
- Responsible for ensuring the completion of cross training within the department and sourcing training to fill knowledge gaps as required.
- Participated in the interview process.
- Reviewed all documentation prepared by Sales Coordinators, for all designated market areas in consideration of the contract terms and payment mode.
- Signed/stamped/endorsed all commercial shipping documentation prepared by Sales Coordinators, for all documents presented to Banks and customers.
- Prepared email/facsimile correspondence as required.
- Followed up on outstanding information such as Letters of Credit ensuring timely receipt, compliance with contract terms and conditions, preparing appropriate correspondence and obtaining amendment requirements, delivery and retrieval of documents to banks, prompt processing for designated market areas.
- Communicated the customer requirements specific to contractual obligations regarding analysis requirements, sampling etc., at loadport and disport.
- Performed final review of Documentation regarding contract terms and payment mode for all designated market areas - All documentary instructions, credit approvals and documentation.
- Reviewed and oversaw mid-month and month-end download to SUN Systems.
- Reviewed and oversaw the Monthly Summary Reporting of Exports to Stats Canada.
- Oversaw Custom documentation issuance.
- Assisted with training of new Coordinators as required.
- Analyzed departmental documents for appropriate distribution and filing.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
Education
Diploma - Automated Office Administration
CDI College of Business and Technology
Saskatoon, SK, Canada1996
Diploma - Computer Applications Specialist
Heinze Institute of Applied Computer Technology
Saskatoon, SK, Canada1994
Skills
- Self-motivated
- Extremely organized
- High attention to detail
- Supplier relationships
- Customs clearance
- Documentation Management
- Logistics Management
- Carrier Negotiations
- Freight Optimization
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Truck Freight Manager and Optimizer
Purely Canada Foods Corp.
2020.03 - 2024.09
Manager, Sales Documentation
Canpotex Limited
2000.11 - 2018.08
Diploma - Automated Office Administration
CDI College of Business and Technology
Diploma - Computer Applications Specialist
Heinze Institute of Applied Computer Technology
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