Summary
Overview
Work History
Education
Skills
Certification
References
SUMMARY:
Timeline
Generic

Sue Sandgathe

Innisfail

Summary

Dynamic professional with extensive experience in customer service and healthcare, notably at TJX. Proven expertise in cash handling and conflict resolution, ensuring exceptional client satisfaction. Adept at managing appointments and providing compassionate care, consistently enhancing operational efficiency and fostering positive relationships. Committed to compliance and delivering high-quality service in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer service, cashier

TJX
Red Deer, AB
01.2023 - Current
  • Maintained accurate cash drawer and handled payments securely.
  • Processed customer transactions efficiently at the point of sale.
  • Resolved customer complaints with professionalism and empathy.
  • Greeted customers and provided friendly customer service.
  • Ensured compliance with company policies and safety guidelines.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Health Care Assistant

Self Employed
01.2021 - 01.2023
  • Provided compassionate care to clients in home settings.
  • Assisted clients with daily living activities and personal hygiene.
  • Administered medications according to prescribed schedules and guidelines.
  • Planned and served meals and snacks to patients according to prescribed diets.

Community Health Care Worker

Alberta Health Services
, AB
01.2016 - 01.2021
  • Providing all personal care to the elderly, young adults, mental Ill and disabled

CBI
Red Deer, AB
01.2016 - 01.2016
  • Autumn Glenn Lodge (Innisfail)
  • Wound care to the clients in a lodge setting. Administering medication to clients.
  • Caring for all needs in Adults Daily Living.

Reception /Maintenance Groundskeeper

Parkridge Lifestyles Community
Brooks, AB
01.2012 - 01.2015
  • Scheduling appointments, directing calls, managing accounts receivable, and tracking daily balances.
  • Operated lawn care equipment, including mowers, trimmers, and blowers, effectively.
  • Provided snow removal services during the winter months, including shoveling and spreading salt on icy surfaces.

Front Desk Recreation reception

City of Brooks
Brooks, AB
01.2008 - 01.2012
  • Greet and welcome customers, answer questions, and forward customer concerns to the appropriate persons; schedule appointments, direct calls, and book appointments for day or evening use of facilities.

Education

Community Service & Addiction Worker Diploma -

Academy of Learning Career College
Red Deer, AB
01.2021

Health Care Aide Diploma -

Academy of Learning Career College
Red Deer, AB
01.2016

Skills

  • Cash handling
  • Medication administration
  • Client care management
  • Appointment scheduling
  • Customer transactions
  • Compliance assurance
  • Professional demeanor
  • Conflict resolution
  • Attention to detail
  • Effective communication

Certification

  • Medication Administration Certificate
  • Child Intervention Check
  • FASD August,10,2020 Can FASD Education Curriculum First Aid CPR FSC
  • September,22 2023 St. Johns Ambulance Understanding Stigma
  • Suicide and Intervention Training
  • Addictions Worker Level 1,2,3
  • Case Management, Counselling, and Ethics
  • Criminology and at-Risk Populations
  • Life-Span Development
  • Introduction to Mental Health and Addictions
  • Psychology Fundamentals
  • Sociology and Family Life in Canada
  • Government and Social Services

References

  • Nora, Hayes, RN, 403 598-6828, AHS
  • Irene, Leber, RN, 403 350-9298, AHS

SUMMARY:

I have excellent communication, and observation skills, a demonstrated ability to anticipate client’s needs and a strong understanding of protocols within my scope of practice. I am a compassionate person and truly enjoy working with people to better their circumstances.

Timeline

Customer service, cashier

TJX
01.2023 - Current

Health Care Assistant

Self Employed
01.2021 - 01.2023

Community Health Care Worker

Alberta Health Services
01.2016 - 01.2021

CBI
01.2016 - 01.2016

Reception /Maintenance Groundskeeper

Parkridge Lifestyles Community
01.2012 - 01.2015

Front Desk Recreation reception

City of Brooks
01.2008 - 01.2012

Community Service & Addiction Worker Diploma -

Academy of Learning Career College

Health Care Aide Diploma -

Academy of Learning Career College

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Sue Sandgathe