Open To Work
Suzanne Mills
Barrie,ON
Work Preference
Summary
Experienced professional retail multi store manager with a history of leading teams to elevate sales results whilst gaining 97% in customer loyalty.
Proven skills in merchandising, training and marketing. Team builder, high staff retention.
Overview
22
22
years of professional experience
Work History
Multi Store manager
Penningtons
Barrie, ON
01.2002 - Current
Prepare two store schedules to ensure that I am scheduled for high productivity. Trained all new managers on store procedures and policies. Train, motivate and coach staff to deliver outstanding customer service. Analyze sales results to ensure we reach sales quotas and create action plans that are realistic and motivational to drive results. Worked closely with the district manager on the companies brand awareness team in Montreal whilst having participated on the customer experience team for our new shopping experience roll out. Identified opportunities in our loyalty program. Created best practices that were rolled out within district that had positive results for the company.Completed a series of training sessions to advance Assistant Manager to Store Manager calibre. Exceed store and personal sales goals. Store continually in top 20 in the company. . Create appealing and effective displays for the entire store. Helped customers select products that best fit their personal needs. Train staff on product knowledge, fits and fabric care.Reduced loss within the stores, ensured all policies and procedures are followed.
Education
RSA - Wordstar
Oxford College
1990
NVQ - undefined
Skills
- Building relationships with clients, peers and upper management
- Coach and Mentor
- Training and Development
- Results Oriented
- Recruiting and interviewing
- Exceptional leader
- Buyer
- Event planner
- Fund raiser
Accomplishments
Planned and organised a company fashion show with our sister retailers to promote our new collections and raised funds for cancer research. We had a return of 40% that week on last years sales and raised $1700 Had staff that were in the top ten for individual sales results four years in succession. Create strong business and action plans to reach sales goals
Timeline
Multi Store manager
Penningtons
01.2002 - Current
RSA - Wordstar
Oxford College