Suzanne Middleton
CALGARY,AB
Summary
Outgoing and personable department supervisor with several years of experience working in settings. Well-organized professional competent in solving complex issues customer and employee issues. Offering cash handling, sales and computer mastery.
Overview
1
1
Language
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Department Supervisor
Home Depot Canada
Okotoks, Alberta
05.2015 - 05.2026
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels and coordinated stock replenishment to maintain optimal stock availability.
- Assisted customers with product selection and provided tailored recommendations to enhance satisfaction.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Conducted performance reviews for staff members to evaluate progress and support development.
Sales Associate
Michaels
Okotoks, Alberta
08.2016 - 03.2018
- Assisted customers with product selection and provided personalized recommendations.
- Maintained organized merchandise displays to enhance store aesthetics and accessibility.
- Processed sales transactions efficiently using point-of-sale systems.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Waitress
Golden National
High River, Alberta
05.2008 - 09.2014
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently during busy dining hours.
- Took orders for food and drinks and delivered them to guests.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Bachelor of Arts - History
University of Calgary
Calgary, AB 09.1991 - 06.1995
Skills
- Compliance supervision
- Inventory management
- Staff training
- Customer service
- Visual merchandising
- Forklift operation
- Time management
- Effective communication
Languages
Hungarian
Intermediate (B1)
B1
References
References available upon request.
Timeline
Sales Associate
Michaels
08.2016 - 03.2018
Department Supervisor
Home Depot Canada
05.2015 - 05.2026
Waitress
Golden National
05.2008 - 09.2014
Bachelor of Arts - History
University of Calgary
09.1991 - 06.1995