Suzanne Martin
Fowler,CA
Summary
Dynamic retail manager with a proven track record at M&D Martin Inc., excelling in sales growth and client support. Skilled in optimizing inventory control and strategic merchandising, I fostered strong customer relationships and enhanced store performance. My effective problem resolution and leadership abilities drove significant improvements in employee productivity and customer satisfaction.
Experienced in leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
13
13
years of professional experience
Work History
Retail Store Manager/Shop Owner
M&D Martin Inc.
11.2016 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance, regularly provided constructive feedback, coaching opportunities, improvement, recognition, and outstanding achievements.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Insurance Agent
New York Life Insurance Co
08.2014 - 04.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Territory Sales Representative
Giftcraft
01.2013 - 06.2014
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
- Coordinated cross-selling efforts between different departments within the organization, maximizing overall company revenue.
Territory Sales Representative
Team Sales
09.2012 - 01.2013
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Increased market share by identifying emerging trends and adjusting sales strategies accordingly.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Developed comprehensive marketing plans to promote new product launches within the territory successfully.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
Education
High School Diploma -
California State University, Fresno
Fresno, CANo Degree - Health Administration
National University
San Diego, CA05-2027
Skills
- Client support
- Skilled at prioritizing and executing tasks simultaneously
- Effective problem resolution
- Retail management
- Sales growth
Timeline
Retail Store Manager/Shop Owner
M&D Martin Inc.
11.2016 - Current
Insurance Agent
New York Life Insurance Co
08.2014 - 04.2017
Territory Sales Representative
Giftcraft
01.2013 - 06.2014
Territory Sales Representative
Team Sales
09.2012 - 01.2013
High School Diploma -
California State University, Fresno
No Degree - Health Administration
National University
Similar Profiles
Kelly KnowlesKelly Knowles
Principal at Martin/Martin IncPrincipal at Martin/Martin Inc
Tshepiso ShaiTshepiso Shai
Milling Operator at Martin & Martin PROCESS DRYFOODMilling Operator at Martin & Martin PROCESS DRYFOOD
Eduard MartinEduard Martin
Dispatcher at Martin & Martin LogisticsDispatcher at Martin & Martin Logistics
Aryana SilvaAryana Silva
Photography Assistant at Local PhotographerPhotography Assistant at Local Photographer
Janine V. Gonzales-CerdaJanine V. Gonzales-Cerda
Academic Counselor -Full-Time at Fresno City College, General Counseling DepartmentAcademic Counselor -Full-Time at Fresno City College, General Counseling Department