Suzanne Lynch
Rocklin
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Service Advisor
AutoNation Honda
Roseville, CA
10.2025 - Current
- Assisted customers in understanding service options and maintenance needs.
- Coordinated service appointments, optimizing scheduling for efficiency.
- Provided clear communication regarding vehicle status and repair timelines.
- Evaluated customer feedback to enhance service delivery and satisfaction.
Service Advisor
Mullahey Chrysler Dodge Jeep Ram
Paso Robles, CA
05.2022 - 07.2025
- Promptly responded to customer inquiries via phone, email or in person.
- Used knowledge of services to recommend additional products and offerings to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Examined records and papers to verify warranty and service contract coverage.
- Followed up with existing customers regarding past services performed on their vehicles.
- Provided service quotes to customer on needed repairs and service work.
- Provided exceptional customer service by resolving inquiries and concerns efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Evaluated vehicle performance issues and communicated findings to clients clearly.
- Maintained accurate records of services performed and parts utilized during repairs.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Coordinator
Ray Mac Mechanical Inc
Mount Shasta , CA
08.2017 - 05.2022
- Handled incoming calls and inquiries from customers regarding services offered.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Ordered parts for new jobs as well as inventory.
- Provided quotes to customer for jobs
- Assisted in Payroll, collected and compiled weekly timecards for the service department. Input into system and turned into payroll manager for review.
- Accounts payable coding.
- Review and price out service work orders. Invoiced work orders on weekly basis.
- Compiled aging reports and followed up on past due balances.
- Coordinated service schedules to optimize technician efficiency and enhance customer satisfaction.
- Collaborated with cross-functional teams to enhance overall service coordination efforts.
- Monitored inventory levels of parts and supplies, ensuring availability for timely repairs.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Accounts Payable and Receivable Clerk
Best Western Plus Tree House
Mount Shasta , CA
06.2013 - 08.2017
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on aged receivables.
- Prepared and processed payrolls.
- Cross trained at Front Desk duties.
- Answered phone calls and provided excellent customer service.
- Guest Reservations and cancellations
- Check in and Check out
Education
High School Diploma - General Studies
Haines High School
Haines, AK05.1998
Skills
Price Quoting
Cost Estimation
Customer Retention
Data Entry
Clerical Support
Service Estimates
Computer Skills
Excellent Communication
Timeline
Service Advisor
AutoNation Honda
10.2025 - Current
Service Advisor
Mullahey Chrysler Dodge Jeep Ram
05.2022 - 07.2025
Service Coordinator
Ray Mac Mechanical Inc
08.2017 - 05.2022
Accounts Payable and Receivable Clerk
Best Western Plus Tree House
06.2013 - 08.2017
High School Diploma - General Studies
Haines High School