Suzanne Loya
Woodland
Summary
Dynamic Office Assistant with a proven track record at Hope Cooperative, excelling in customer service and data entry. Enhanced office efficiency through effective file organization and appointment scheduling, while fostering a positive work environment. Recognized for achieving high accuracy in document processing and maintaining confidentiality in sensitive situations.
Overview
4
4
years of professional experience
Work History
Office Assistant
Hope Cooperative
05.2023 - 06.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Residential Specialist
Cache Creek Lodge Inc.
12.2020 - 04.2023
- Enhanced resident satisfaction by addressing individual needs and promptly resolving concerns.
- Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
- Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.
- Improved living conditions for residents through regular inspections and timely maintenance activities.
- Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Conducted thorough orientations for new residents, ensuring they felt welcome and knowledgeable about their new living environment.
- Documented medication dosages, behavioral changes and feeding patterns for each patient.
- Organized and supervised recreational activities, promoting a well-rounded living experience for all residents.
- Assisted residents with daily self-care practices, meal preparation, and household tasks and duties.
- Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
Education
Woodland Adult Education
Woodland, CANo Degree -
Woodland Community College
Woodland, CASkills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Office administration
- Excel spreadsheets
- File maintenance
- Appointment scheduling
- Front office management
Timeline
Office Assistant
Hope Cooperative
05.2023 - 06.2025
Residential Specialist
Cache Creek Lodge Inc.
12.2020 - 04.2023
Woodland Adult Education
No Degree -
Woodland Community College
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