Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Suzanne Legacy

Upper Tracey

Summary

Dynamic professional with a strong background in customer service and food preparation at The Tracy Store. Proven ability to enhance customer satisfaction through efficient service and effective team training. Skilled in food handling and kitchen organization, consistently achieving operational excellence and fostering a positive shopping environment.

Overview

2026
2026
years of professional experience

Work History

Cook

The Tracy Store
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Manager

The Tracy Store
01.2012 - Current
  • Oversaw daily store operations to ensure efficient workflow and high customer satisfaction.
  • Managed inventory levels, implementing systems for tracking stock and reducing discrepancies.
  • Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
  • Developed promotional displays and merchandising strategies that increased product visibility.
  • Coordinated with vendors to maintain robust supply chain relationships and timely deliveries.
  • Implemented standard operating procedures to streamline processes and enhance operational efficiency.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Cashier

The Tracy Store
10.2011 - Current
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Assisted customers in locating products and provided information about promotions.
  • Maintained cleanliness and organization of checkout area to enhance store appearance.
  • Resolved customer inquiries and concerns promptly, ensuring positive shopping experiences.
  • Collaborated with team members to manage inventory levels and restock shelves as needed.
  • Handled cash, credit, and gift card transactions while adhering to security protocols.
  • Trained new cashiers on operational procedures and customer service best practices.
  • Monitored checkout lines to minimize wait times and improve overall customer satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Hig School Diploma -

Campobello Island Consolidated School
Canpobello Island
06.1991

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Kitchen organization
  • Strong attention to safe food handling procedures
  • Cooking techniques
  • Knife skills
  • Frying
  • Sanitation
  • Supply restocking
  • Surface cleaning
  • Hospitality and service industry background
  • Food presentation
  • Kitchen equipment operation and maintenance
  • Contamination prevention
  • Performance improvement

Languages

English
Professional Working

Timeline

Manager

The Tracy Store
01.2012 - Current

Cashier

The Tracy Store
10.2011 - Current

Cook

The Tracy Store

Hig School Diploma -

Campobello Island Consolidated School

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Suzanne Legacy