Suzanne Lancion
Calgary,AB
Summary
Proficient in keeping employees on task, maintaining food safety and meeting productivity goals in a fast-paced environment. Organized, hardworking and diligent food service professional motivated to exceed objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Sodexo Canada
Calgary, AB
11.2018 - Current
- As a supervisor, giving me valuable examples of leadership, teamwork, and customer service
- Created and adjusted department schedules and individual shift assignments.
- Managing a team effectively, delegating tasks, and ensuring our customers always receive the best service possible
- It is helping me develop strong communication skills and the ability to work well under pressure.
Barista
HMSHost
Calgary, AB
09.2015 - 11.2018
- As a Barista at Starbucks, my main responsibility is to ensure customers have a great experience while enjoying their coffee or other beverages.
- I'll prepare and serve drinks according to Starbucks' high standards, including lattes, cappuccinos, and Frappuccinos.
- To achieve this goal, I need to have a thorough understanding of the different coffee blends and brewing methods and be able to make recommendations to customers based on their preferences.
- I needed to multitask, prioritize orders, and work efficiently to ensure drinks were prepared to the highest standards.
Food Service Supervisor/ Barista
HMSHost
Calgary, AB
01.2012 - 11.2014
- As a Supervisor/Barista at Starbucks, I have the responsibility of managing the store's day-to-day operations, supervising team members, and ensuring that customers receive high-quality service
- I will also be responsible for preparing and serving coffee and other beverages, managing inventory, handling financial transactions, and maintaining equipment and supplies
- This role provides a great opportunity to develop leadership, organizational, and problem-solving skills while positively impacting the lives of customers and team members.
Server
Chili's
Calgary, AB
05.2013 - 11.2013
- As a food server in an airport, your main job is to ensure travellers have a great dining experience.
- Takee orders, serve food and drinks, and handle payments.
- Keeps the dining area clean and tidy and ensures customers get their food and drinks quickly.
- Knowing the menu well is important so you can make recommendations and answer any customer questions
- I'll l need to work well under pressure and talk to people worldwide.
- Cleaned tables and chairs to prepare the dining area for the next customers.
- And if a customer has a problem, you'll need to be friendly and professional when you fix it.
- Being a food server in an airport ensures travellers leave happy and full after a good meal.
Food Service Supervisor
HMSHost
Calgary, AB
06.2008 - 01.2012
- I learned how to manage a team effectively, delegate tasks, and ensure our customers always receive the best service possible.
- These experiences have helped me develop strong communication skills and the ability to work well under pressure.
- Supervised team of employees, maintaining a positive and productive atmosphere to enhance employee experience.
Education
College in Educational Assistant -
ABM
01.2024
Vocational in Esthetics Program -
NIWE
02.2022
College in AB Advertising Management -
Mary Hill College
03-2002
Skills
- Point of Sale Systems
- Ordering Supplies
- Food Storage
- Employee Development
- Staff Supervision
- Inventory Management
- Staff Leadership
- Employee Scheduling
- Excel
Certification
- Esthetician
- First Aid Certification, 10/01/23, 10/01/28
- NVCI, 06/01/23, 10/01/25
References
References available upon request.
Timeline
Food Service Supervisor
Sodexo Canada
11.2018 - Current
Barista
HMSHost
09.2015 - 11.2018
Server
Chili's
05.2013 - 11.2013
Food Service Supervisor/ Barista
HMSHost
01.2012 - 11.2014
Food Service Supervisor
HMSHost
06.2008 - 01.2012
College in Educational Assistant -
ABM
Vocational in Esthetics Program -
NIWE
College in AB Advertising Management -
Mary Hill College
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