Suzanne LaGrange
Edmonton,Alberta
Summary
Experienced leader possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business challenges and deliver on performance metrics. Proven history of excelling at developing team members skills and capabilities.
Overview
11
11
years of professional experience
Work History
Project Manager, Capability Enablement
ATB Financial
Edmonton, AB
02.2024 - Current
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Provided recommendations to enhance user and team member experience, driving impactful change across stakeholders.
Business Analyst
ATB Financial
Edmonton, AB
12.2022 - 02.2024
- Created detailed process flows and user stories to document system requirements and design solutions.
- Identified gaps between current state and desired future state operations.
- Analyzed existing systems and processes to identify areas of improvement. Specifically leading to an elimination of a database not required, in order to save time on the project and save approx $75000.00 of implementation costs
Branch Manager
ATB Financial
Edmonton, AB
07.2018 - 12.2022
- Managed the operations of 3 distinct branches within the Edmonton Area Market.
- Assisted in hiring committee responsibilities, including interviewing and hiring talent for the Market.
- Designed, executed, and led a project to establish a mobile CSR team to support various branches within the greater Edmonton Market.
Branch Manager
TD Canada Trust
Edmonton, AB
09.2015 - 07.2018
- Enhanced sales effectiveness, CSR performance, and MCS effectiveness to rank among the top quartile.
- Achieved and exceeded branch plan on gross contribution, volume, client experience rating, and paced for Champions in 2017.
- Managed compliance with Mutual fund policies, procedures, and controls for branch operations.
- Support the TD community by providing leadership with the Employee committee, GenNext, Rec Club, Deep Dive talent presentations, Christmas party organization, Pulse committee, and volunteer support for Pride and TD Tree days.
Manager Financial Services
TD Canada Trust- Callingwood
Edmonton, Alberta
10.2014 - 09.2015
- Utilized an advanced coaching method to support a FSR in attaining business objectives and navigating the Performance Improvement process with another FSR.
- Contributed to community Support by organizing customer connection days and implementing charitable fundraising activities.
- Served as President of the TD Rec Club Committee, enhancing support for District leadership.
- Enhanced results in branch Opx score above 95% by implementing a strategy that emphasizes NCL's, AML/KYC process, Credit Compliance, Audit/ROA readiness, and MF BCO requirements.
Manager Customer Service
TD Canada Trust- Whyte Ave
Edmonton, Alberta
06.2013 - 10.2014
- Moved CSR productivity from fourth quartile to first.
- Lead district results in JDRF fundraising, hired and trained two MCS' and helped promote five CSR's within TDCT.
- Supported community involvement by helping raise almost $20,000.00 for organizations including YESS, Edmonton Food Bank and JDRF
Education
Inclusive Leadership
ATB Leadership Academy03-2022
Art of Conversation
Develop U Leadership Academy12-2021
Branch Compliance Officer -
Canadian Securities Institute
2014
Professional Financial Planning Course -
Canadian Securities Institute
2005
Canadian Securities Course -
Canadian Securities Institute
2005
Skills
- Developed strong leadership skills through disciplined coaching practices
- Experience with JIRA, MIRO, Tableau, Smartsheets, Google Suite
- Agile and possess a growth mindset
- Strategic planning
- Risk management
- Collaborative problem solving
- Networking, and relationship building
- Change Management
- Strong communication and negotiation skillset
- Able to build and lead presentations
Additional Information
References available upon request
Volunteer Experience
Volunteer for Financial Literacy through ATB Empower U- United Way, 2021- present
Volunteer on Black Team Member Network Leadership Committee, 2022 - present
Board Member for Stony Plain Road Business Association, 2020- 2021
Board Member for Alberta Avenue Busines Improvement Association, 2019-2020
Timeline
Project Manager, Capability Enablement
ATB Financial
02.2024 - Current
Business Analyst
ATB Financial
12.2022 - 02.2024
Branch Manager
ATB Financial
07.2018 - 12.2022
Branch Manager
TD Canada Trust
09.2015 - 07.2018
Manager Financial Services
TD Canada Trust- Callingwood
10.2014 - 09.2015
Manager Customer Service
TD Canada Trust- Whyte Ave
06.2013 - 10.2014
Inclusive Leadership
Art of Conversation
Branch Compliance Officer -
Canadian Securities Institute
Professional Financial Planning Course -
Canadian Securities Institute
Canadian Securities Course -
Canadian Securities Institute
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