Suzanne Konyi
Intervale,NB
Summary
Excelled in enhancing client satisfaction and financial accuracy, demonstrating adaptability and a keen eye for detail. Skilled in navigating high-stress situations, significantly contributing to audit compliance and customer service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Cash App - Accounts Receivable
Midland Transport
02.2019 - 05.2024
- Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
- Upheld internal controls surrounding the handling of sensitive financial data, ensuring the protection of both company and client information.
- Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
- Filed reports and posted daily batches in system.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
Customer Service Representative
IO Solutions Call Center - Summerside
11.2016 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Multi CSP, Trace Specialist
Purolator
07.2013 - 06.2016
- Enhanced client satisfaction by efficiently resolving trace requests and providing timely updates.
- Maintained accuracy and attention to detail while managing high volumes of trace requests under tight deadlines.
- Worked closely with other departments to ensure seamless coordination when additional support was needed in locating or verifying information.
Financial Services Representative
Money Mart Financial Services
04.2010 - 03.2013
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
Computer Programming
Direct Ed
RemoteBusiness Accounting
ICS
RemoteHigh School Diploma -
Stephen Leacock Collegiate Institute
Toronto, ON06.1984
Skills
- Goal-Oriented
- Invoice Processing
- Cash application
- Data entry proficiency
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Self Motivation
- Adaptability and Flexibility
Languages
English
Timeline
Cash App - Accounts Receivable
Midland Transport
02.2019 - 05.2024
Customer Service Representative
IO Solutions Call Center - Summerside
11.2016 - 10.2018
Multi CSP, Trace Specialist
Purolator
07.2013 - 06.2016
Financial Services Representative
Money Mart Financial Services
04.2010 - 03.2013
Computer Programming
Direct Ed
Business Accounting
ICS
High School Diploma -
Stephen Leacock Collegiate Institute
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