Cody Kester

• Resolved issues promptly to drive satisfaction and enhance customer service.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

• Establish relationships with key decision-makers within customer's organization to promote growth and retention.
• Represent company and promote products at conferences and trade association meetings, in groups and individually.
• Manage the team of Brokers who help manage and promote our product line throughout North America.

• Attended advanced training conferences to enhance presentation and sales skills and to network with select associates across Canada.
• Helped resolve client problems quickly with superior customer service liaising with Delivery, Merchandising and Finance Departments.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Directed the implementation of all operational, administrative and financial aspects of the western organization.
• Monitored each department to ensure order processing flows with high efficiency from the receipt of the order, to the execution of timely product delivery, resulting in accuracy and customer satisfaction.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes and coaching employees on company protocol.

• Improved team morale and performance by conducting one on one, and group meetings to obtain feedback and provide guidance.
• Led process improvement and problem-solving efforts to create standard procedures and policy for customer support team.
• Champion Team member for new ERP launch, combining two entities into one; relied upon for planning, testing and training on new program.

• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.

- Sales Representative, Sales Manager, Operations Manager