Suzanne Israll
Saint-Leonard,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at quickly mastering new skills. Devoted to giving every passenger a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative Lead
Porter Airlines
Dorval, QC
11.2021 - Current
- Liaised with the ground handlers, NOC, YUL control tower, fueler and groomers to ensure smooth gate operations
- Communicated effectively with other departments to ensure the best customer experience possible.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Resolved escalated issues from team members or passengers in an efficient manner.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Customer Service Representative
Porter Airlines
Dorval
05.2009 - 11.2021
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Performed check-in procedures for both domestic and international flights.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Followed company policies and procedures related to customer service operations at all times.
Education
Ontario College Diploma - Tourism -Travel Studies
Algonquin College
Ottawa, ON06-2009
Diplôme D’Études Professionnelles - Professional Cooking
Pearson School of Culinary Arts
LaSalle, QC06-2006
Skills
- Stress Tolerance
- Customer Relations
- Regulatory Compliance
- Reliability
- Passenger Assistance
- Team Leadership
- Multitasking
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Affiliations
- Volunteer Scouter with Trinity Scout Group
Accomplishments
- Medal of Merit - Scouts Canada
- Medal for Good Service - Scouts Canada
- Featured employee in the RE:Porter magazine July/August 2023
Certification
- Standard First Aid CPR/AED Level C
References
References available upon request.
Timeline
Customer Service Representative Lead
Porter Airlines
11.2021 - Current
Customer Service Representative
Porter Airlines
05.2009 - 11.2021
Ontario College Diploma - Tourism -Travel Studies
Algonquin College
Diplôme D’Études Professionnelles - Professional Cooking
Pearson School of Culinary Arts
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