Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Suzanne Hollander

London, Ontario,ON

Summary

Highly driven, positive, detail-oriented, professional with over 10 years of administrative experience.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Exceptional at maintaining accurate information, on going time management, utilizing soft and hard copy filing systems, tying over 80wpm and investigating claims.

Overview

10
10
years of professional experience

Work History

Assistant Property Manager

Summit Properties
07.2018 - Current
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept accurate records of all resident and tenant correspondence.
  • Substantiated legitimate claims and denied unjustified claims.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Monitored subcontractor along with vendor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion. Managed annually 7 different vendors and contractors.

Operations Administrator

Summit Properties
10.2016 - 07.2018
  • Provided answers to customer questions via phone and email, typically within 4 hours.
  • Supported Operations and Leasing team by handling all administrative tasks.
  • Assisted with documenting key processes and procedures and security protocols.
  • Evaluated current operational practices and suggested improvement strategies.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and implemented comprehensive schedule of preventive maintenance and repair work.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.

Leasing, Marketing and Construction Administrator

Old Oak Properties And Summit Properties
04.2015 - 10.2016
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
  • Attended pre-construction meetings with contractors, building officials, inspectors and subcontractors.
  • Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.

Client Technical Analyst

CDK Global, ADP Dealer Services
04.2014 - 04.2015
  • Discovered and documented current business processes using modeling techniques.
  • Worked with product teams in defining acceptance criteria and coordinating acceptance tests and issue resolution.
  • Performed user acceptance, A/B and other types of tests to determine completeness of requirements.
  • Interacted with end-users and provided expedient and detailed support to data user community.
  • Led troubleshooting of problems and assisted in getting problems appropriately prioritized, assigned, fixed, tested and closed.
  • Skilled at working independently and collaboratively in a team environment.

Education

Ethics

University of Fredricton
Online
2016

Accounting And Finance

Fanshawe College
London, Ontario
2014

High School Diploma -

Wheable SS
London, ON
06.2012

Skills

  • Relationship Building and Rapport
  • Administrative Support
  • Training and Mentoring
  • Troubleshooting
  • Multitasking
  • Research
  • Settlement Negotiation
  • Data Entry
  • Report Preparation
  • Handling Complaints
  • Report Preparation and Analysis
  • Technical Support

Languages

English
Native or Bilingual
French
Limited Working

Interests

Playing Guitar, Painting, Cooking

 Indigenous – Solidarity Day, MMIWM2S+,. Southeast Asian Malay-Indo (visible minority).  

Timeline

Assistant Property Manager

Summit Properties
07.2018 - Current

Operations Administrator

Summit Properties
10.2016 - 07.2018

Leasing, Marketing and Construction Administrator

Old Oak Properties And Summit Properties
04.2015 - 10.2016

Client Technical Analyst

CDK Global, ADP Dealer Services
04.2014 - 04.2015

Ethics

University of Fredricton

Accounting And Finance

Fanshawe College

High School Diploma -

Wheable SS
Suzanne Hollander