Suzanne Green
Soledad
Summary
Dynamic leader with extensive experience at Monterey Practice Management, adept in operations management and fostering patient relations. Excelled in enhancing staff productivity and revenue cycle management, achieving notable increases in efficiency and satisfaction. Skilled in HIPAA compliance and human resources, with a proven track record of mentoring teams and spearheading growth initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Administrator
Monterey Practice Management
02.2019 - Current
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Boosted staff morale by offering constructive feedback and specific direction.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Spearheaded and implemented new projects to expand scope of engagement.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Consulted with healthcare professionals on business decisions.
- Supervised team of 9 managers.
Billing Manager
Monterey Practice Management
11.2009 - Current
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
- Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Conducted performance reviews and implemented improvement plans.
Education
Bachelor of Arts - Liberal Arts
Eastern Oregon University
La Grande, OR06-1992
Skills
- HIPAA compliance
- Operations management
- Scheduling coordination
- Patient relations
- Revenue cycle management
- Medical billing
- Human resources management
- Payroll administration
Certification
Certified Professional Coder
Timeline
Practice Administrator
Monterey Practice Management
02.2019 - Current
Billing Manager
Monterey Practice Management
11.2009 - Current
Bachelor of Arts - Liberal Arts
Eastern Oregon University
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