Suzanne Gautreau
Toronto,ON
Summary
Experienced and meticulous residential cleaner with a proven track record of delivering exceptional cleaning services. Committed to creating a clean, safe, and inviting atmosphere for clients. Eager to elevate client satisfaction and make a valuable contribution to maintaining the overall cleanliness of their homes.
Overview
11
11
years of professional experience
Work History
Professional Residential Cleaner
Self Employed
01.2020 - Current
- Executed thorough cleaning tasks in kitchens, bathrooms, and living spaces regularly.
- Assisted clients with organizing and decluttering to enhance the functionality of their homes
- Responded to special requests from clients for specific cleaning tasks or projects
- Built a reputation for reliability and trustworthiness.
Customer Service
Metro Plus
01.2019 - 01.2020
- Greeted customers and responded to queries courteously
- Followed dress code policies and sanitation guidelines during COVID-19 Pandemic
- Scanned items, bagged groceries and collected payments; processed customer orders and handled timely home deliveries
- Able to build a positive work environment to achieve store goals
Resource Coordinator (Temp)
Gateway
01.2015 - 01.2016
- Welcomed as front desk receiver of all participants and clients needing support through the resume creation process
- Developed and maintained an information resource online to links relating to Job markets
- Facilitated basic computer training for clients; assisted clients with filing out application forms
- Conducted follow-up calls with clients
Customer Service Remote Support
Custom Protect Ear
01.2014 - 01.2016
- Responded to customer's inquiries about products orders and concerns
- Delivered professional solutions for customer's information via phone and email
- Resolved products & services problems by clarifying the customer's complaint; determining the cause of the issue; selecting the best method to solve the problem
- Worked with the territory manager to ensure proper customer service was being provided
Education
Community and Justice Services -
ALGONQUIN COLLEGE
Ottawa, ON01.2010
High School Diploma -
P.A.C.C
MTL, QC01.2006
Skills
- Customer Service
- Interpersonal
- Attention to Detail
- Responsibility
- Leadership
- Mentoring
- Coordinating
Languages
English
Full Professional
Timeline
Professional Residential Cleaner
Self Employed
01.2020 - Current
Customer Service
Metro Plus
01.2019 - 01.2020
Resource Coordinator (Temp)
Gateway
01.2015 - 01.2016
Customer Service Remote Support
Custom Protect Ear
01.2014 - 01.2016
Community and Justice Services -
ALGONQUIN COLLEGE
High School Diploma -
P.A.C.C
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