Suzanne Gallant
Cornwall
Summary
Experienced customer service professional with over 20 years of providing support both in-person and over the phone. Known for being trustworthy, punctual, and skilled at helping customers, solving problems, and ensuring satisfaction. Seeking part-time, up to 20 hours per week, to leverage expertise in customer support and contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ultramar
01.2019 - 04.2022
- Provided exceptional service to clients, ensuring satisfaction and resolving inquiries efficiently.
- Demonstrated professionalism and strong communication skills, earning formal letters of praise from customers and colleagues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Government of Canada
05.2021 - 05.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Telus Employee Assistance Program
08.2023 - 05.2024
- Directed calls to the appropriate persons depending on customer's needs and/or requests
- Scheduled appointments to various counselors according to client's needs
- Connected emergency calls in a professional manner
- Answered chat and phone, updating or preparing individual files
Education
Certificate - Office Administration
The Academy of Learning
Cornwall, ON05-2017
Skills
- Excellent communication and interpersonal abilities
- Strong problem-solving and conflict resolution skills
- Reliable, punctual, and highly organized
- Skilled in customer relationship management and phone etiquette
- Empathetic and patient approach to customer interactions
- Proficient in multitasking within fast-paced environments
- Flexible and adaptable team player
Accomplishments
- Organized a fund-raiser for the Cancer Society, making beaded bracelets for brain cancer research
- Wrote letters to various companies for funding of supplies
- Organized volunteers and venues to produce bulk amounts to sell at various locations
Certification
- CPR Certification (expired)
- WHIMS
- Mental Health Awareness Certificate
Languages
English: Fluent
French: Conversational
Interests
- Creative Writing
- Interior Design
- Knitting
- Laser Engraving
- Gardening
Timeline
Customer Service Representative
Telus Employee Assistance Program
08.2023 - 05.2024
Customer Service Representative
Government of Canada
05.2021 - 05.2022
Customer Service Representative
Ultramar
01.2019 - 04.2022
Certificate - Office Administration
The Academy of Learning
Similar Profiles
Kaviya SanthoshKaviya Santhosh
Store Manager at UltramarStore Manager at Ultramar
Jashandeep SinghJashandeep Singh
Supervisor at UltramarSupervisor at Ultramar
TANNER NOELTANNER NOEL
G3 Service Helper at UltramarG3 Service Helper at Ultramar
Rick GeorgeRick George
Voice Talent at Jeremy StredwickVoice Talent at Jeremy Stredwick
Avtar Singh CheemaAvtar Singh Cheema
Truck Driver at Interstate Freight SystemsTruck Driver at Interstate Freight Systems