Suzanne Franco
Burnaby,BC
Summary
I am an experienced emergency call taker with outstanding reliability and organization. I have twenty years of customer service experience, with the most recent four and a half years with the North Vancouver RCMP Communications Operations Centre, providing the highest level of service to the municipalities clientele.
Overview
34
34
years of professional experience
Work History
Communications Operator 1 - Casual/Auxiliary
City Of North Vancouver - RCMP Detachment
08.2019 - Current
- Completed Communications Operator 1 training including call taking and Info training
- Proficient in CAD, RMS and CPIC software
- Receive emergency 911, alarm calls and non emergency requests from public and other agencies, collecting and recording all applicable information
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Provided timely updates to field units during critical incidents, contributing to successful outcomes.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed
Medical Office Assistant
Dr. R. P. Moccia
10.1996 - 02.2019
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Provided prompt, polite and professional in-person and telephone customer service.
Cash Manager
Sport Chek
01.1990 - 10.1996
- Processed transactions by collecting cash and credit card payments.
- Balanced cash register drawer by counting money
- Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations
Education
Word Level 1
Burnaby Continuing Education
Burnaby, BCExcel Level 1
Burnaby Continuing Education
Burnaby, BCHigh School Diploma -
Alpha Secondary
Burnaby, BC06.1990
Skills
- Adaptable to both individual and team work environments
- Excellent phone etiquette, well-spoken and well-written English
- Strong organizational and interpersonal capabilities, ability to communicate effectively
- High level or accuracy, strong attention to detail and the ability to prioritize multiple tasks
Timeline
Communications Operator 1 - Casual/Auxiliary
City Of North Vancouver - RCMP Detachment
08.2019 - Current
Medical Office Assistant
Dr. R. P. Moccia
10.1996 - 02.2019
Cash Manager
Sport Chek
01.1990 - 10.1996
Word Level 1
Burnaby Continuing Education
Excel Level 1
Burnaby Continuing Education
High School Diploma -
Alpha Secondary
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