Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Todd Swenson

St. Albert

Summary


Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Sales Associate, Customer Care

Barnes Harley Davidson
02.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Sales Associate, Service, Parts, Customer Care

Conlon Motorsports
05.2023 - 01.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Motorcycle and Accessory Sales Associate

Gasoline Alley Harley-Davidson
12.2019 - 02.2022
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.


Branch Startup Laison and Sales Associate

Gasoline Alley Harley-Davidson
01.2016 - 11.2019
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Motorcycle Associate - Acting Sales Manager

Gasoline Alley Harley-Davidson
08.2011 - 11.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Administrator

Envision Property Management
10.2009 - 07.2011
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Coordinated contractors for various emergency situations.
  • Enforced rental guidelines.
  • Overseen the condo annual general meetings.
  • Observed packing operations to verify conformance to specifications.
  • Updated senior management daily.

Field Parts Attendant

General Motors of Canada
01.1992 - 12.2009
  • Maintained a clean and organized storage area, enabling easy access to parts and efficient workspace utilization.
  • Processed incoming shipments, verifying accuracy of delivered items against purchase orders and updating inventory records accordingly.
  • Assisted in training new hires on best practices related to parts handling procedures, fostering consistency across the team.
  • Increased order fulfillment rates by promptly responding to inquiries from internal departments regarding part availability.
  • Picking and filling orders from stock in a timely manner.
  • Backup relief for computer room and dispatch.
  • Operated standup forklift in a safe manner.



Education

High School Diploma -

Stoney Plain Memorial High School
Stony Plain, AB

Skills

  • Visual merchandising
  • Sales techniques
  • Team collaboration
  • Customer relationship management
  • Conflict resolution
  • Suggestive selling
  • Training and mentoring
  • Sales strategy
  • Problem solving
  • Listening skills
  • Exceptional customer service
  • Exceeds sales goals
  • Multi-tasking strength
  • Customer engagement
  • Product knowledge

Languages

English

Certification

Harley Davidson Master Sales Certificate

Top Performance Rewards

Forklift Certificate

Pallet Jack


Timeline

Sales Associate, Customer Care

Barnes Harley Davidson
02.2025 - Current

Sales Associate, Service, Parts, Customer Care

Conlon Motorsports
05.2023 - 01.2024

Motorcycle and Accessory Sales Associate

Gasoline Alley Harley-Davidson
12.2019 - 02.2022

Branch Startup Laison and Sales Associate

Gasoline Alley Harley-Davidson
01.2016 - 11.2019

Motorcycle Associate - Acting Sales Manager

Gasoline Alley Harley-Davidson
08.2011 - 11.2015

Administrator

Envision Property Management
10.2009 - 07.2011

Field Parts Attendant

General Motors of Canada
01.1992 - 12.2009

High School Diploma -

Stoney Plain Memorial High School

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Todd Swenson