Suzanne Cooper
REDONDO BEACH
Summary
Versatile and adaptable professional with a strong background in retail management. Known for effective communication and a commitment to safety compliance, consistently enhancing team performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Salavation Army
Torrance
03.2024 - Current
- Supervised daily operations, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Sales Associate/Material Handler
Salvation Army Thrift Store
Torrance
05.2023 - Current
- Assisted customers in locating merchandise and provided friendly service.
- Maintained cleanliness and safety standards throughout the store environment.
- Handled cash transactions accurately at the register during busy periods.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
4th Key Manager
Homegoods Stores
Torrance
10.2014 - 04.2023
- Supervised daily store operations to ensure a seamless customer experience.
- Trained and mentored new employees on store policies and procedures.
- Assisted in inventory management, tracking stock levels and product placement.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
- Ensured compliance with safety standards and maintained a clean store environment.
- Supervised store opening and closing procedures ensuring security requirements were met.
- Managed daily cash handling processes including deposits and reconciliations.
- Coached, trained, mentored and evaluated staff members in areas such as customer service standards, sales techniques, product knowledge and merchandising strategies.
- Implemented loss prevention measures to reduce shrinkage rates in the store.
Education
High School Diploma -
Mira Costa
Manhattan Beach, CA06-1982
Skills
- Employee training
- Team building
- Cash handling
- Inventory management
- Visual merchandising
- Customer relationship management
- Time management
- Conflict resolution
- Policy enforcement
- Safety compliance
- Effective communication
- Problem solving
- Performance evaluation
- Team motivation
- Task delegation
- Adaptability and flexibility
- Customer service and satisfaction
- Retail operations management
Timeline
Assistant Manager
Salavation Army
03.2024 - Current
Sales Associate/Material Handler
Salvation Army Thrift Store
05.2023 - Current
4th Key Manager
Homegoods Stores
10.2014 - 04.2023
High School Diploma -
Mira Costa