Suzanne Coke
Milton,ON
Summary
Highly professional and positive worker with skills, qualifications, and experiences to effectively assist the organization. Demonstrates exceptional written and oral communication skills. Possesses the ability to create genuine connections with others. Prioritizes attention to detail and accuracy. Believes that life is not fulfilled without the presence of God and family. As Andrew Carnegie once said, "No man will make a great leader who wants to do it all himself or get all the credit for doing it."
Overview
15
15
years of professional experience
Work History
International Enrollment Advisor
Yorkville University
01.2020 - Current
- Counsel and assist prospective students to become confirmed students for the undergraduate BBA and BID Program, exceeding quota as a team
- Provide exceptional customer service that fostered a positive rapport with the international students, making their start welcoming and successful
- Assist with facilitating over 200 new students at orientation every quarter
- Sustain current knowledge and understanding of university programs and courses, generate admissions requirements, registration deadlines, procedures, and policies
- Deploy new online communication tools to enhance student support and engagement, leading to a higher retention rate
- Manage approximately 100 incoming and outgoing calls, emails and WhatsApp messages per day from students
Test Day Supervisor
George Brown College
08.2018 - Current
- Oversees the Test Centre and all aspects of test delivery on test day
- Handling test day issues or escalations from candidates
- Supervise a team of 6 or more depending on the number of candidates we have on the day
Operational Records Analyst
Enbridge Gas Distribution Inc.
03.2019 - 01.2020
- Q/A records in the company’s databases
- Perform Records Corrections
- Organize, and analyze geospatial data to validate the correctness of records
Administrative Assistant
VersaCold Logistics Services
05.2018 - 12.2018
- Reviewed invoices and generated purchasing orders for the respective invoices for each client
- Prepared reports and followed up with external clients regarding their product's inbound and outbound
- Performed clerical duties along with monitoring the status of the site using P2 software
- Managed electronic calendar and emails
Senior Accounting Clerk (Level 4)
Scotiabank
02.2018 - 03.2018
- Reviewed documentation for cleared items that have been returned (NSFs, stop payments, etc.)
- Conducted investigation into what caused the item to be rejected (duplication, incorrect information, etc.)
- Followed up with internal parties to clear the items with any changes required
Data Entry Supervisor
Scotiabank
11.2017 - 02.2018
- Ensured the work done by the team was accurate, before sending it to our clients
- Performed on-the-spot training, whenever errors arise
Accounts and Finance Technician
Petrojam Ltd.
01.2016 - 12.2016
- Reconciled and analyzed accounts receivable, fixed assets and accounts payable by the International Financial Reporting Standards
- Reviewed all invoices for appropriate documentation and approval before payment
- Matched invoices to checks, obtained signatures for checks and distributed checks accordingly
- I worked as part of the team to decrease the number of outstanding invoices by 20% and keep current financial records
Administrative Assistant
Coke Lines Transport Services Ltd.
07.2010 - 12.2015
- Prepared, edited, and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy
- Executed clerical duties
- Setup and maintain and computerized information filing system
Education
Continuing Education - Immigration And Refugee Law
George Brown College
Toronto, ON04-2025
Master of Education - Learning in Leadership
Yorkville University
Fredericton, NB04.2023
Graduate Certificate - Project Management
Centennial College
Pickering, ON08.2017
Bachelor of Science Degree - Banking and Finance and Economics
University of The West Indies
Jamaica06.2015
Skills
- Proficient in Microsoft Office Suite
- Expertise in Adobe PDF tools
- Experience with SAP Business Objects
- Experience with IViewer
- Documentation oversight
- Salesforce administration skills
- Optimizing admissions workflows
- Effective problem resolution
- Student information system expertise
- Proficient in Canva for visual content
- Experience with YSIS
- Proven team management skills
Accomplishments
- Award of Excellence - 2024
- Award of Excellence - 2023
- Award of Excellence - 2022
- Rising Star - 2020
I have achieved the awards mentioned below by committing to enrolling and supporting the international students at Yorkville University with accuracy and efficiency.
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Timeline
International Enrollment Advisor
Yorkville University
01.2020 - Current
Operational Records Analyst
Enbridge Gas Distribution Inc.
03.2019 - 01.2020
Test Day Supervisor
George Brown College
08.2018 - Current
Administrative Assistant
VersaCold Logistics Services
05.2018 - 12.2018
Senior Accounting Clerk (Level 4)
Scotiabank
02.2018 - 03.2018
Data Entry Supervisor
Scotiabank
11.2017 - 02.2018
Accounts and Finance Technician
Petrojam Ltd.
01.2016 - 12.2016
Administrative Assistant
Coke Lines Transport Services Ltd.
07.2010 - 12.2015
Continuing Education - Immigration And Refugee Law
George Brown College
Master of Education - Learning in Leadership
Yorkville University
Graduate Certificate - Project Management
Centennial College
Bachelor of Science Degree - Banking and Finance and Economics
University of The West Indies
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