Suzanne Charbonneau-Dent
Perth,ON
Summary
Motivated and enthusiastic business professional bringing 19 years of consulting experience. Dedicated and personable with extensive experience in managing municipal strategic planning projects, client relationships and multi-disciplinary teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact project and company success. Strong communicator and planner with excellent multitasking, organizational and problem-solving abilities. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Principal/Owner/Fire Services Consultant
Tayport Limited
02.2022 - Current
- Established new company as a corporation. Developed branding and initial marketing plan for first two years in business.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared proposal documents with detailed budgets, schedules and work plans to meet clients' procurement processes, resulting in successful award of several projects.
- Developed strong client relationships through consistent communication, timely responses, and personalized service.
- Leveraged expertise in niche market to capitalized on unique opportunities otherwise inaccessible to more generalized competitors.
- Prepared and led communication strategy for company introduction within fire and emergency services industry.
- Delivered exceptional customer experiences by addressing concerns promptly and implementing solutions that exceeded expectations.
- Expanded market reach through targeted networking events, industry conferences, and strategic partnerships with key influencers in the field.
- Oversaw business administration, accounting functions, and payroll to handle financial needs.
Fire and Emergency Services Lead
Dillon Consulting Limited
03.2015 - 02.2024
- Served as a role model for team of approximately 10 to 15 people by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Trained new team members by relaying information on company procedures and technical methodology.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other technical group leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Directed and supervised team of ten engaged in strategic, long-range fire and emergency services planning and GIS-based facility location analyses.
- Developed succession planning strategies to ensure continuity of leadership and technical skillsets within the team and facilitate smooth transitions during organizational changes.
- Held weekly team meetings to inform team members on company news, industry trends and work updates.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted in recruitment of new team members to build and maintain a balanced and sustainable team.
Project Manager/Transportation Engineer
Dillon Consulting Limited
11.2010 - 02.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large, multidisciplinary projects.
- Managed client relationships through regular check-ins and updates on project progress.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Implemented best practices to optimize clients' organizational performance, leading to improved operational efficiency.
- Managed multiple deadlines across several projects to meet dynamic needs of multiple clients.
- Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities, to collect project requirements and gather user feedback.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established work plans, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to completion.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress, and technical problems.
- Verified quality of deliverables before submitting to clients.
Associate
Dillon Consulting Limited
05.2013 - 05.2023
- Operated as a company owner and shareholder.
- Contributed to company leadership through local presence at office and regional levels.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed strong relationships with clients, fostering trust and ensuring long-term partnerships.
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
Civilian Instructor Glider Pilot/Instructor
Royal Canadian Air Cadet Program
02.2000 - 11.2016
- Increased flight safety by consistently performing thorough pre-flight inspections and addressing potential issues.
- Developed comprehensive lesson plans to cover essential topics such as aerodynamics, weather patterns, and emergency procedures.
- Created inclusive learning atmosphere that accommodated diverse backgrounds and skill levels among students enrolled in gliding program.
- Built strong rapport with students, fostering a positive learning environment that promoted confidence in their gliding abilities.
- Demonstrated exceptional teamwork abilities through collaboration with fellow pilots, students, senior management and maintenance personnel in providing efficient flight operations.
- Assisted with day-to-day operations, working efficiently and productively with team members in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Conducted regular equipment inspections to ensure optimal performance and safety standards were met before each flight session.
- Boosted student confidence levels by providing constructive feedback after each lesson, highlighting areas of success while offering guidance for improvement where needed.
Office Manager
Dillon Consulting Limited
03.2015 - 07.2016
- Served as a liaison between upper management and approximately 100 staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced administrative team productivity by delegating tasks effectively and overseeing workflow.
- Reported to senior management on office operations and administrative team performance.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Delivered performance reviews for administration personnel, recommending additional training or advancements.
- Coordinated and chaired office events and meetings.
- Assisted in recruitment process for administration team, conducting interviews and onboarding new employees to promote seamless integration.
Transportation Analyst / Fire Services Consultant
Dillon Consulting Limited
10.2006 - 11.2010
- Utilized software tools for accurate traffic modeling and simulation, optimizing system performance.
- Evaluated transportation systems and traffic control devices to determine need for modification.
- Performed detailed analysis of transportation data to identify trends and inform decision-making processes.
- Prepared traffic impact study reports to summarize analysis, findings, conclusions and recommendations.
- Coordinated public outreach efforts aimed at gathering input on proposed projects or educating communities about upcoming changes in their area's transportation infrastructure.
- Prepared project budgets, schedules, and work plans for procuring project work.
- Developed long-range plans and implementation strategies to address complex transportation challenges, such as accommodating growing populations or mitigating environmental impacts.
- Conducted statistical analysis of fire and emergency services call data to support emergency response modelling analysis and reporting.
- Conducted analysis and reporting for fire service reviews, fire station location assessments and strategic fire master plans.
- Assisted municipalities in creating long-term strategic plans for transportation and fire/emergency services to inform capital and operating plans/budgets.
- Presented findings from transportation and fire/emergency services studies to stakeholders, facilitating informed decision-making processes.
Construction Administrator/Site Inspector
David Schaeffer Engineering Limited
09.2004 - 10.2006
- Conducted thorough site inspections at various stages of construction of a large residential subdivision, ensuring compliance with drawings and client requirements.
- Attended pre-construction meetings with contractors, building officials, inspectors, clients, and subcontractors.
- Reviewed and analyzed grading plans and as-built drawings for residential subdivision developments, for submission to local municipality.
- Performed daily job site observations and inspections to provide direction for general contractor and subcontractor.
- Communicated daily with contractor's site foremen and client representatives, fostering a collaborative environment.
- Prepared daily logs and inspection reports, including measurements and photographs.
- Maintained accurate records of all site inspections, documenting findings for future reference and analysis.
- Reviewed drawings and assessed construction against plans.
- Participated in on-site meetings with engineers, contractors, and property owners to resolve and discuss various issues.
Education
Master of Public Administration - Local Government Program
University of Western Ontario
London, ON10.2021
Associate of Applied Science - Civil Engineering (Structural)
Queen’s University
Kingston, ON05.2004
Skills
- Relationship Building and Management
- Entrepreneurial personality
- Work Planning and Prioritization
- Strategic Planning
- Project Management
- Organizational Development
- Human Resources Management
- Teamwork and Collaboration
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Business Development
Languages
English
Native or Bilingual
Affiliations
- National Fire Protection Association (Member)
Timeline
Principal/Owner/Fire Services Consultant
Tayport Limited
02.2022 - Current
Fire and Emergency Services Lead
Dillon Consulting Limited
03.2015 - 02.2024
Office Manager
Dillon Consulting Limited
03.2015 - 07.2016
Associate
Dillon Consulting Limited
05.2013 - 05.2023
Project Manager/Transportation Engineer
Dillon Consulting Limited
11.2010 - 02.2024
Transportation Analyst / Fire Services Consultant
Dillon Consulting Limited
10.2006 - 11.2010
Construction Administrator/Site Inspector
David Schaeffer Engineering Limited
09.2004 - 10.2006
Civilian Instructor Glider Pilot/Instructor
Royal Canadian Air Cadet Program
02.2000 - 11.2016
Master of Public Administration - Local Government Program
University of Western Ontario
Associate of Applied Science - Civil Engineering (Structural)
Queen’s University
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