Suzanne Bulmer
Wetaskiwin,AB
Summary
Dynamic customer service professional with extensive experience at Hilton Garden Inn Hotel, excelling in relationship building and problem-solving. Proven ability to enhance guest satisfaction through effective communication and meticulous attention to detail. Skilled in cash management and proficient in Microsoft Office, consistently delivering exceptional service in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Clerk
Great Canadian Liquor Store
02.2025 - 09.2025
- Operated point-of-sale systems efficiently
- Maintained cleanliness and organization of store displays
- Processed inventory shipments and conducted stock checks
- Collaborated with team members to enhance customer service
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained accurate inventory levels through regular stock assessments and organization of product displays.
- Supported team in achieving sales goals by promoting current promotions and providing product knowledge to customers.
Front Desk Agent
Airdrie Comfort Inn and Suites
06.2022 - 06.2024
- Managed guest check-in and check-out processes efficiently, enhancing overall customer satisfaction.
- Provided information on hotel amenities and local attractions, improving guest experience and engagement.
- Handled reservations and cancellations ensuring accuracy in all bookings.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Collaborated with housekeeping to ensure timely room availability for incoming guests, optimizing operations flow.
- Reconciled daily financial transactions to ensure accuracy of revenue and expenses.
- Prepared and generated nightly reports detailing occupancy, revenue, and discrepancies.
Service Clerk
London Drugs - Post Office
07.2021 - 05.2022
- Processed incoming and outgoing mail efficiently
- Assisted customers with inquiries, providing accurate information on postal services.
- Maintained inventory of postage supplies, ensuring availability for customer needs.
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
Concierge Agent
Hilton Garden Inn Hotel
02.2018 - 04.2020
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
- Coordinated reservations and managed room assignments to optimize occupancy rates.
- Collaborated with housekeeping staff to ensure timely room readiness for guests.
- Provided local area information, recommending attractions and dining options based on guest preferences.
- Trained new team members on hotel procedures and customer service standards.
- Developed strong relationships with repeat guests, fostering loyalty and enhancing their overall experience.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX Skills
- Telephone etiquette
- Customer satisfaction
- Cash management
- Filing systems
- Prioritization
- Quality control
- Mail handling
- Processing mail
- Typing speed
- Point of sale operation
- Information security
- Calendar management
- Travel arrangements
- Confidentiality
- Verbal and writing communication
- Scanning and copying
- Multitasking Abilities
- Attention to detail
- Time management
- Problem-solving
- Organizational skills
- Customer service
- Microsoft office
- Teamwork and collaboration
- Creative thinking
- Staff training
Languages
English
Native or Bilingual
Timeline
Clerk
Great Canadian Liquor Store
02.2025 - 09.2025
Front Desk Agent
Airdrie Comfort Inn and Suites
06.2022 - 06.2024
Service Clerk
London Drugs - Post Office
07.2021 - 05.2022
Concierge Agent
Hilton Garden Inn Hotel
02.2018 - 04.2020
High School Diploma -
Grand Prairie High School