Summary
Overview
Work History
Skills
Timeline
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Suzanne Brodeur

Chateauguay,QC

Summary

I am a dedicated and hard-working person who possesses excellent time-management and communication skills. I am able to both lead and be a team player. I find satisfaction in doing outstanding work.

Overview

14
14
years of professional experience

Work History

Executive Assistant

Gelmoment
09.2022 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Identified areas requiring improvement, aligning priorities with executive preferences.
  • Handled recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Used advanced software to prepare documents, reports, and presentations.
  • Managed calls, emails, meetings, conference calls, travel arrangements and arranged company events
  • Social media management (via Instagram, Facebook and Tiktok)

Supervisor and Administrator

Magic Palace Casino
11.2021 - 10.2023
  • Balanced registers, vault, payouts and jackpots
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Increased team productivity by setting clear expectations for staff members.
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members, maintaining a harmonious working environment
  • Satisfied customer needs and resolved customer issues

Office Administrator

Dr. Nicolas Cadet
01.2020 - 11.2021
  • Organized appointments, processed medical insurance claims and payments via Quickbooks
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation for interpretation by physician.
  • Ensured compliance with PIPEDA regulations and proper handling of sensitive patient information at the office.
  • Tracked medical inventory and placed supply orders
  • Instructed patients on medications, procedures, and care plan instructions.
  • Used industry expertise and customer service skills to resolve customer concerns and promote customer loyalty.

Real Estate Assistant

Sutton Lasalle
06.2015 - 01.2020
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
  • Managed company Centris listing services profile and DocuSign documents for clients approval
  • Processed and qualified leads for Mortgages and purchases of real estate
  • Ensured compliance with real estate laws and regulations through meticulous record-keeping practices and staying up-to-date on industry changes.

Office Administrator

Clinique Hygea
01.2010 - 01.2015
  • Managed billing and insurance approval policies
  • Improved workplace efficiency with proactive troubleshooting of technical issues.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Managed the filing systems, faxes, emails and the schedules of over a dozen doctors
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Skills

  • Bilingual (English/French)
  • Microsoft Office expert (Word, Excel, Outlook & Quickbooks)
  • Problem solving & hardworking
  • Teamwork & communication

Timeline

Executive Assistant

Gelmoment
09.2022 - Current

Supervisor and Administrator

Magic Palace Casino
11.2021 - 10.2023

Office Administrator

Dr. Nicolas Cadet
01.2020 - 11.2021

Real Estate Assistant

Sutton Lasalle
06.2015 - 01.2020

Office Administrator

Clinique Hygea
01.2010 - 01.2015

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Suzanne Brodeur