Suzanne Blumhagen
Calgary
Summary
To continue to support others in the pursuit of dental health and wellness while developing new skills to enhance my professional and personal growth
Overview
27
27
years of professional experience
Work History
Treatment Coordinator
Symmetry Dental
01.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
- Enhanced office productivity by implementing new organizational systems and processes.
Dental Office Manager
Chaparral Dental Wellness
12.2019 - 11.2022
- Functioned as team leader and organized all aspects treatment coordination including but not limited to sending estimates and setting up financial arrangements
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures
- Managed operations for 15 person dental practice, facilitating excellent patient support services, direction and guidance
- Coordinated office operations to secure team compliance to optimal patient care
- Delegated work to staff, setting priorities and goals
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Lead discussion with team members to provide feedback and coaching
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Prior to this role I was a patient care coordinator and then a continuing care manager with the Dental Wellness group at other locations
Dental Business Administrator
Chaparral Valley Dental
05.2018 - 12.2019
- Prepared and implemented several effective follow up systems as a treatment coordinator
- maintained and supported a booked schedule for both dentists and hygienists with various systems to ensure optimal production
Dental Office Coordinator
Health Plus Dental Centre
01.2012 - 05.2018
- Handled all aspects of the administrative duties including: treatment coordination, scheduling, accounts receivable, tracking production, leading the team, advertising, & supporting our part time hygiene coordinator in her role
- Worked with the development team at Recallmax to intergrate it to be compatible with Power Practice
Hygiene Coordinator/RDA
Millennium Dental
11.2003 - 01.2012
- My main role was hygiene coordination but I also performed various administrative duties as required including patient checkouts and treatment coordinating. I also helped out the clinical team when needed as a RDA
Hygiene Coordinator and RDA
Woodcreek Dental Centre
06.1998 - 01.2003
- Began as a RDA and then transitioned into the role of a full time hygiene coordinator
Education
Northern Alberta institue of technology
06.1995
Skills
- Calm presence to both team members and patients
- Ability to understand the needs of others by actively listening
- Vast knowledge of dentistry and overall health that allows me to educate the patient and support the dental team
- Knowledge and a great understanding of systems that support production and efficiency
Timeline
Treatment Coordinator
Symmetry Dental
01.2023 - Current
Dental Office Manager
Chaparral Dental Wellness
12.2019 - 11.2022
Dental Business Administrator
Chaparral Valley Dental
05.2018 - 12.2019
Dental Office Coordinator
Health Plus Dental Centre
01.2012 - 05.2018
Hygiene Coordinator/RDA
Millennium Dental
11.2003 - 01.2012
Hygiene Coordinator and RDA
Woodcreek Dental Centre
06.1998 - 01.2003
Northern Alberta institue of technology
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