Suzannah Christensen
Kitchener,ON
Summary
Accomplished Administrative Clerk with a proven track record at the Workplace Safety & Insurance Board, WSIB, enhancing office efficiency and confidentiality. Excelled in clerical support and customer service, significantly improving data processing accuracy and client satisfaction. Skilled in documentation and active listening, adept at maintaining high confidentiality standards and streamlining administrative procedures.
Overview
38
38
years of professional experience
Work History
Administrative Clerk/Mail Machine Operator
Workplace Safety & Insurance Board, WSIB
Kitchener, ON
02.2008 - 10.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
Payroll Clerk/Data Entry Clerk
Statistics Canada
Kitchener, ON
05.2005 - 07.2006
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Receptionist/Administrative Clerk
Canada Life Assurance
Hamilton
01.1992 - 03.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
On-Site Administrative Assistant
Jadco Construction
Hamilton
01.1990 - 02.1992
On-Site Office Clerk
Commonwealth Construction
Hamilton
04.1985 - 11.1989
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Documentation and Recordkeeping
- Office Supply Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Office equipment proficiency
Timeline
Administrative Clerk/Mail Machine Operator
Workplace Safety & Insurance Board, WSIB
02.2008 - 10.2022
Payroll Clerk/Data Entry Clerk
Statistics Canada
05.2005 - 07.2006
Receptionist/Administrative Clerk
Canada Life Assurance
01.1992 - 03.2004
On-Site Administrative Assistant
Jadco Construction
01.1990 - 02.1992
On-Site Office Clerk
Commonwealth Construction
04.1985 - 11.1989