Suzanna Thompson
Hamilton,ON
Summary
Dynamic and results-oriented professional with a proven track record at Tiny Tots Academy, adept in lesson planning and enhancing team efficiency. Excelled in managing high-pressure situations at Sun Valley Resort, demonstrating exceptional organization skills and client focus. Proficient in MS Office, my background combines strong communication abilities with effective mentorship and project management skills, contributing to significant improvements in learning environments and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Teacher's Assistant
Tiny Tots Academy
09.2022 - 06.2024
- Successfully planned, developed and wrote engaging lesson plan two times per month for two years for over 15 toddlers enhancing the students understanding and participation while supporting the lead teachers in achieving curriculum goals.
- Trained and mentored new teaching assistants, providing them with essential classroom management techniques, curriculum knowledge leading to a smoother onboarding process and improved team efficiency.
- Conducted performance reviews for teaching staff, providing constructive feedback which contributed t professional growth and improved classroom performance.
Personal Assistant
Shanaz Whittaker
09.2021 - 08.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Accomplished project deadlines by assisting with task completion whenever required.
Food Runner
Sun Valley Resort
05.2019 - 09.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Delivered over 50 meals each day to guests at their table after they have ordered in a timely manner while resolving any issues they might have
- Gathered and removed dishes after guest have finished eating or have left and reset the table for new guest of over 50 people per day.
- Greeted customers and provided outstanding customer service for over 50 customers each day.
Intern
Courtyard by Marriott
06.2018 - 07.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Post Graduate Certificate - Human Resources Management
Mohawk College of Applied Arts And Technology
Hamilton, None06-2025
Bachelor of Science - Tourism Management
The University of The West Indies
Jamaica Mona Campus09-2021
Skills
- Organization Skills: Managed classroom materials, streamline lesson planning and coordinate students activities resulting in more efficient learning environment and enhanced teacher support
- Client Focus: Provided exceptional customer needs, addressing concerns promptly and ensuring a high quality dining experience leading to increased customer satisfaction and repeat business
- Excellent Communication( written and verbal): Leveraged excellent communication skills to facilitate clear and effective interactions with students, teachers and parents, fostering a supportive learning environment and improving student comprehension and engagement
- Sound working knowledge MS Office: Successfully completed 14 weeks MS office course in my HR course while also completed high school MS Office
Timeline
Teacher's Assistant
Tiny Tots Academy
09.2022 - 06.2024
Personal Assistant
Shanaz Whittaker
09.2021 - 08.2022
Food Runner
Sun Valley Resort
05.2019 - 09.2019
Intern
Courtyard by Marriott
06.2018 - 07.2018
Post Graduate Certificate - Human Resources Management
Mohawk College of Applied Arts And Technology
Bachelor of Science - Tourism Management
The University of The West Indies
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