Suzanna John Dsouza
Surrey,Canada
Summary
A driven and versatile individual with a strong academic background in management, marketing and digital marketing, complemented by experience in content creation, customer service, and operations, seeking opportunities to leverage my skills and passion for delivering exceptional results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Executive-Operations
Startek Aegis
06.2021 - 08.2022
- Handle a large number of incoming chats from customers efficiently.
- Respond to customer queries, problems, and complaints in a timely manner.
- Offer suitable answers, solutions, and alternatives to customer issues.
- Go above and beyond to engage customers and deliver a smooth experience.
- Expedite the correction, adjustment, or resolution process to ensure customer satisfaction.
Student Mentor
Generation Next Mentorship Program-Wilson College
02.2021 - 03.2021
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Assisted mentees in setting realistic short-term goals that align with long-term ambitions increasing accountability in goal achievement.
- Improved student satisfaction by providing personalized academic support and guidance.
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
Content Creation Intern
Osmosis Autopump India Pvt. Ltd.
01.2021 - 03.2021
- Research industry-related topics, Write blog posts for the company website, Optimize content and increase organic search by using correct keywords for blogs, Construct a product video on the company product, Create a PowerPoint presentation on the company product
Campus Influencer/ Intern
Procter and Gamble
01.2019 - 03.2019
- Promotion, Sampling products
Education
Master of Business Administration - Marketing & Digital Marketing
06.2024
Bachelor of Management Studies - Marketing
04.2021
Skills
- Complaint Handling
- Complaint resolution
- Empathy Display
- Feedback Delivery
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Photo and Video Editing
Certification
The Fundamentals of Digital Marketing, 2020, Google Digital Unlocked
Languages
English
Hindi
Marathi
Konkani
Co-Curricular Activities
- Volunteer - Terry Fox Run 2019 & 2020
- Volunteer - Nanhi Kali : Proud Fathers for Daughters Season 6 2019
- Hospitality Head - HOPE 2019
- Member of the Hospitality Committee Adorea 2018
- Member of the Hospitality Committee - HOPE 2018
Timeline
Customer Support Executive-Operations - Startek Aegis
06.2021 - 08.2022
Student Mentor - Generation Next Mentorship Program-Wilson College
02.2021 - 03.2021
Content Creation Intern - Osmosis Autopump India Pvt. Ltd.
01.2021 - 03.2021
Campus Influencer/ Intern - Procter and Gamble
01.2019 - 03.2019
The Fundamentals of Digital Marketing, 2020, Google Digital Unlocked
University Canada West - Master of Business Administration, Marketing & Digital Marketing
Wilson College - Bachelor of Management Studies, Marketing
Similar Profiles
Sadiq A RSadiq A R
Senior Executive (SME) - Operations at Startek (Aegis Customer Support Services Pvt. Ltd)Senior Executive (SME) - Operations at Startek (Aegis Customer Support Services Pvt. Ltd)
Shashikala VShashikala V
Senior Operations Executive at Startek- Aegis Customer Support services Pvt. Ltd.Senior Operations Executive at Startek- Aegis Customer Support services Pvt. Ltd.
Kelemogile Motheo QubuKelemogile Motheo Qubu
Travel Sales/Customer Service Agent at Startek (Aegis Global)Travel Sales/Customer Service Agent at Startek (Aegis Global)