Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alec Higgins

Niagara Falls,ON

Summary

Results-driven professional with a proven track record in delivering high-quality work and exceptional organizational skills. Recognized for strong communication and teamwork abilities, consistently contributing to the achievement of company goals and superior service delivery. Committed to continuous learning and professional growth, ensuring adaptability in a dynamic environment.

Overview

3
3
years of professional experience

Work History

Counter Staff Member

Tim Horton's
Niagara Falls, Ontario
08.2023 - Current
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted customers in a friendly and courteous manner.
  • Demonstrated strong verbal communication skills while interacting with customers.
  • Assisted customers with menu selection, order placement, and payment processing.
  • Adhered to all safety, sanitation, and food handling procedures.

Founding President

DSBN Arts Council
St. Catharines, Ontario
09.2022 - 06.2024
  • Represented the organization at conferences and other public events.
  • Managed day-to-day operations of the organization including
  • Established ongoing feedback mechanisms to enhance experiences and achieve goals.
  • Executed management of diverse events, such as experience-based functions, arts showcases and award celebrations.
  • Provided organizational leadership and collaborated with community partners to establish long-term goals, strategies, and partnerships.
  • Fostered a positive environment that encourages teamwork, innovation, and excellence.

Student Representative

DSBN Equity and Diversity
St. Catharines, Ontario
09.2021 - 06.2024
  • Fostered and expanded relationships with community partners.
  • Generated excitement for prospective students through workshops, events, and sharing first-hand experiences.
  • Communicated with faculty, staff, and students to incorporate student involvement in decision-making processes that affect school programs.
  • Worked with other student ambassadors to plan, organize and evaluate programming to meet student needs.
  • Conducted surveys to gather feedback from event attendees, using insights to improve future events.

Crew Member

Wendy's
Niagara Falls, Ontario
04.2023 - 08.2023
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.

Education

High School Diploma -

Westlane Secondary School
Niagara Falls, ON
06-2024

Bachelor of Science - Psychology

University of Waterloo
Waterloo, ON

Skills

  • POS operation
  • Customer service
  • Expectation management
  • Maintaining composure
  • Cross-cultural communication
  • Strategic visioning
  • Partnership building
  • Organizational planning
  • Event coordination
  • Event management

Accomplishments

  • Ontario Scholar (2024)
  • DSBN Gold Medallion (2024)
  • Principles Honours Roll (2020-2024)
  • Excellency in Arts Award (2024)

Timeline

Counter Staff Member

Tim Horton's
08.2023 - Current

Crew Member

Wendy's
04.2023 - 08.2023

Founding President

DSBN Arts Council
09.2022 - 06.2024

Student Representative

DSBN Equity and Diversity
09.2021 - 06.2024

High School Diploma -

Westlane Secondary School

Bachelor of Science - Psychology

University of Waterloo

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Alec Higgins