Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suzanna Fredilis

Surrey,BC

Summary

Accomplished professional with a strong work ethic and a track record of success in diverse roles, leveraging excellent communication, organizational, and problem-solving skills to drive business growth and achieve business goals.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Central Walk
08.2023 - Current
  • Collaborated with team members to improve operations and enhance customer satisfaction.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Educated customers about products and services, contributing to a increase in sales.
  • Played a key role in multiple successful gift card campaigns, bringing in over $5 million in sales.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Retail Associate

Adidas
05.2023 - 09.2023
  • Provided excellent customer service, assisted with inquiries, and offered product information.
  • Actively sold Adidas products by showcasing features, benefits, and specifications.
  • Attended team meetings to discuss sales goals, upcoming promotions.
  • Consistently achieved sales targets, recognized as a top performer for two consecutive months.
  • Assisted customers with personalized product selection, contributing to a 10% increase in sales and improved customer satisfaction.

Retail Cashier

Walmart
08.2021 - 03.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Bachelor of Science - Nursing

Langara College
06-2027

High School Diploma -

L.A Matheson Secondary School
06-2023

Skills

  • Customer service
  • Problem solving
  • Communication
  • Leadership
  • Data Entry
  • Spreadsheet Management
  • Call Handling
  • Payment Processing
  • Detail Oriented

Languages

English
Hindi

Timeline

Guest Service Representative

Central Walk
08.2023 - Current

Retail Associate

Adidas
05.2023 - 09.2023

Retail Cashier

Walmart
08.2021 - 03.2023

High School Diploma -

L.A Matheson Secondary School

Bachelor of Science - Nursing

Langara College

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Suzanna Fredilis