Summary
With a diverse background in creative communication, customer service, and technical expertise, I bring a unique skill set to any role. I hold a Bachelor's in Creative Communication from Hong Kong Baptist University, with a strong foundation in public relations, advertising, and media strategies. I have taught violin and piano, helping students improve their skills and creativity.
Additionally, I've worked as a Brand Representative and Stock Associate at Hollister, enhancing my customer service, sales, and inventory management skills. My experience as a Car Collision Estimator refined my technical abilities in vehicle inspections, damage assessments, and claims processing.
With strong communication skills, a goal-oriented mindset, and social media expertise, I excel in delivering quality service and driving brand awareness while continuously pursuing professional growth.
Overview
6
6
years of professional experience
Work History
Waitress
Ganbei Restaurants
02.2024 - Current
- High-Pressure Situations: Maintained excellent service standards during busy shifts.
- Multitasking: Balanced multiple tables and orders while delivering prompt service.
- Guest Experience: Ensured a clean, welcoming environment for a positive dining experience.
- Customer Service: Remained calm and professional when handling difficult customers.
Collision Estimator
Grand Performances Auto Centre
06.2023 - Current
- Assessed vehicle damage and prepared detailed estimates for collision repairs, ensuring accuracy and clarity.
- Managed front desk duties, including greeting customers, scheduling appointments, and providing excellent customer service.
- Handled parts ordering and receiving, ensuring timely and accurate processing of necessary vehicle components.
- Coordinated glass claims and insurance inspections, facilitating smooth communication between customers, insurers, and repair teams.
- Conducted vehicle scans and inspections to verify damage and identify necessary repairs, ensuring high-quality work and customer satisfaction.
Brand Representative
Hollister.Co
10.2021 - 03.2023
- Delivered exceptional customer service, creating a welcoming and engaging shopping experience for customers.
- Assisted in visual merchandising and maintaining store presentation to align with Hollister's brand standards.
- Managed inventory, including restocking and organizing merchandise to ensure product availability.
- Collaborated with team members to achieve sales goals and ensure store efficiency.
- Supported in cashiering and customer inquiries, providing product recommendations and solutions.
Violin Teacher
Greenery Music
09.2019 - 03.2023
- Taught individual and group lessons for students of all ages and skill levels on both violin and piano.
- Developed personalized lesson plans to meet students' musical goals, fostering their technical skills, creativity, and passion for music.
- Prepared students for recitals, exams, and performances, ensuring progress and confidence.
- Provided constructive feedback and ongoing support to help students improve their musical abilities.
- Created a positive and engaging learning environment to encourage long-term musical growth and development.
Education
Bachelor of Arts - Creative Communication
09-2022
- Strategic Communication & Reputation Management : Developed PR strategies to enhance brand image and public perception.
- Media Relations & Crisis Communication : Gained hands-on experience with media outreach and crisis management.
- Advertising & Digital Marketing : Created campaigns and digital content, focusing on brand positioning and audience engagement.
- Communication Theory : Applied communication theory to craft effective messages across platforms.
- Real-World Experience : Collaborated with professionals on case studies and communication solutions for clients.
- Content Creation : Produced press releases, advertising copy, and social media content to promote brands.
Skills
- Damage assessment
- Parts ordering
- Estimating techniques
- Diagnostic tools
- Cost estimation
- Group teaching
- Patience and empathy
- Chamber music coaching
- Ensemble direction
- Sight-reading proficiency
- Brand awareness
- Social media expertise
- Customer relations
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- Class 7 Driver's License
- Associate Board of the Royal Schools of Music (ABRSM) Grades 8 Qualifications - ABRSM VIOLIN AND PIANO
- ServSafe Food Handler's Certification
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