Summary
Overview
Work History
Education
Skills
Languages
Certification
Shu Wun Mung

Shu Wun Mung

Summary

With a diverse background in creative communication, customer service, and technical expertise, I bring a unique skill set to any role. I hold a Bachelor's in Creative Communication from Hong Kong Baptist University, with a strong foundation in public relations, advertising, and media strategies. I have taught violin and piano, helping students improve their skills and creativity.

Additionally, I've worked as a Brand Representative and Stock Associate at Hollister, enhancing my customer service, sales, and inventory management skills. My experience as a Car Collision Estimator refined my technical abilities in vehicle inspections, damage assessments, and claims processing.

With strong communication skills, a goal-oriented mindset, and social media expertise, I excel in delivering quality service and driving brand awareness while continuously pursuing professional growth.

Overview

6
6
years of professional experience

Work History

Waitress

Ganbei Restaurants
02.2024 - Current
  • High-Pressure Situations: Maintained excellent service standards during busy shifts.
  • Multitasking: Balanced multiple tables and orders while delivering prompt service.
  • Guest Experience: Ensured a clean, welcoming environment for a positive dining experience.
  • Customer Service: Remained calm and professional when handling difficult customers.

Collision Estimator

Grand Performances Auto Centre
06.2023 - Current
  • Assessed vehicle damage and prepared detailed estimates for collision repairs, ensuring accuracy and clarity.
  • Managed front desk duties, including greeting customers, scheduling appointments, and providing excellent customer service.
  • Handled parts ordering and receiving, ensuring timely and accurate processing of necessary vehicle components.
  • Coordinated glass claims and insurance inspections, facilitating smooth communication between customers, insurers, and repair teams.
  • Conducted vehicle scans and inspections to verify damage and identify necessary repairs, ensuring high-quality work and customer satisfaction.

Brand Representative

Hollister.Co
10.2021 - 03.2023
  • Delivered exceptional customer service, creating a welcoming and engaging shopping experience for customers.
  • Assisted in visual merchandising and maintaining store presentation to align with Hollister's brand standards.
  • Managed inventory, including restocking and organizing merchandise to ensure product availability.
  • Collaborated with team members to achieve sales goals and ensure store efficiency.
  • Supported in cashiering and customer inquiries, providing product recommendations and solutions.

Violin Teacher

Greenery Music
09.2019 - 03.2023
  • Taught individual and group lessons for students of all ages and skill levels on both violin and piano.
  • Developed personalized lesson plans to meet students' musical goals, fostering their technical skills, creativity, and passion for music.
  • Prepared students for recitals, exams, and performances, ensuring progress and confidence.
  • Provided constructive feedback and ongoing support to help students improve their musical abilities.
  • Created a positive and engaging learning environment to encourage long-term musical growth and development.

Education

Bachelor of Arts - Creative Communication

Hong Kong Baptist University , Hong Kong
09-2022
  • Strategic Communication & Reputation Management : Developed PR strategies to enhance brand image and public perception.
  • Media Relations & Crisis Communication : Gained hands-on experience with media outreach and crisis management.
  • Advertising & Digital Marketing : Created campaigns and digital content, focusing on brand positioning and audience engagement.
  • Communication Theory : Applied communication theory to craft effective messages across platforms.
  • Real-World Experience : Collaborated with professionals on case studies and communication solutions for clients.
  • Content Creation : Produced press releases, advertising copy, and social media content to promote brands.

Skills

  • Damage assessment
  • Parts ordering
  • Estimating techniques
  • Diagnostic tools
  • Cost estimation
  • Group teaching
  • Patience and empathy
  • Chamber music coaching
  • Ensemble direction
  • Sight-reading proficiency
  • Brand awareness
  • Social media expertise
  • Customer relations

Languages

English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Certification

  • Class 7 Driver's License
  • Associate Board of the Royal Schools of Music (ABRSM) Grades 8 Qualifications - ABRSM VIOLIN AND PIANO
  • ServSafe Food Handler's Certification

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Shu Wun Mung