Suzann Irvine
Elora
Summary
Experienced with managing front-of-house operations, enhancing guest satisfaction, and optimizing service flow. Utilizes strong leadership and problem-solving skills to maintain efficient and welcoming environments. Track record of fostering teamwork and ensuring seamless service execution.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Restaurant Front of House Manager
Tony's Sourdough Pizza
08.2025 - 01.2026
- Managed daily front-of-house operations, ensuring exceptional customer service and smooth workflow.
- Trained and mentored staff on service standards and operational policies to enhance team performance.
- Developed and implemented strategies to improve guest satisfaction and dining experience.
- Oversaw scheduling and staffing, optimizing labor costs while maintaining service quality.
- Coordinated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Established relationships with vendors to streamline supply chain processes and inventory management.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
Receptionist
Waterloo Nissan
2023 - 2024
- Managed front desk operations, ensuring seamless guest experiences and efficient communication.
- Coordinated appointment scheduling, optimizing daily office workflow and resource allocation.
- Implemented filing system improvements, enhancing document retrieval speed and accuracy.
- Trained new staff on procedures and customer service standards, fostering team cohesion.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
PSW - Retirment and Home Care
Fairview Mennonite Home
01.2022 - 2023
- Prepare and provide meals for residents.
- Administer medications delegated by Nurse.
- Complete and document wellness checks.
- Maintaining a safe and clean home environment.
- Provide care and assisted elderly residents in ADLS.
PSW - LTC
Saint Luke's Place
01.2021 - 01.2022
- Vast range of experience and comprehensive understanding of facility from cross-functional duties.
- Empathically provide services in Memory care.
- Prepare and provide meals to residents.
- Complete personal hygiene needs and requirements.
- Performing all other related delegated tasks.
PSW - LTC
St. Joesph's Villa
01.2019 - 01.2020
- Provide care and assisted elderly residents in ADLS.
- Proficient in use of mechanical lifting devices.
- Administer non sterile wound care.
- Cleaning and maintaining common spaces, residents rooms and nurse stations.
- Record observations, actions and the care provided to residents by clearly charting in a factual and concise manner.
Cashier
Canadian Tire
01.2018 - 01.2019
- Provide a high level of customer service and expertise.
- Knowledgeable in customer relations and care.
- Collecting credit card payments and assisting with new creditcard clients.
- Maintaining a clean customer ready environment.
- Count and manage till with high accuracy.
Housekeeping/Front Desk
Days Inn
01.2015 - 01.2017
- Greet and check in customers upon arrival.
- Create a positive experience for visitors, assist in shuttle services, luggage transfer, and ushering guest to rooms.
- Maintaining a high level of cleanliness of work space, front lobby, and all available rooms.
- Manage inventory of cleaning supply, linens, and overstock on all floors.
- Document and report on any maintence related tasks noted during room cleansing and checks.
Education
Personal Support Worker Certificate - PSW
Mohawk College
Hamilton, ON10-2019
Secondary School -
East Northumberland Secondary School
Brighton, ON01.2012
Skills
- Operational efficiency
- Food safety compliance
- Guest relations
- Staff motivation
- POS system operation
- Emergency procedures
- Reservation management
- Brand representation
- Wine pairing
- Hygiene standards
- Staff supervision
- Restaurant operations
- Infection control
Languages
English
Certification
PSW - MOHAWK COLLEGE - 2019
FIRST AID AND CPR - 2025
SMART SERVE - 2026
FOOD SAFTY - 2025
Timeline
Restaurant Front of House Manager
Tony's Sourdough Pizza
08.2025 - 01.2026
PSW - Retirment and Home Care
Fairview Mennonite Home
01.2022 - 2023
PSW - LTC
Saint Luke's Place
01.2021 - 01.2022
PSW - LTC
St. Joesph's Villa
01.2019 - 01.2020
Cashier
Canadian Tire
01.2018 - 01.2019
Housekeeping/Front Desk
Days Inn
01.2015 - 01.2017
Receptionist
Waterloo Nissan
2023 - 2024
Personal Support Worker Certificate - PSW
Mohawk College
Secondary School -
East Northumberland Secondary School