Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suzana Zumeri

Laval,QC

Summary

Detail-oriented individual with strong communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Client Service Analyst

IQVIA
08.2010 - 05.2023
  • Demonstrated adaptability by quickly learning new software programs and industry-specific regulations to better serve clients'' needs.
  • Created, QAd and delivered various monthly, quarterly and annual reports based on most recent data.
  • Managed multiple deadlines simultaneously while maintaining attention to detail in all tasks performed.
  • Collaborated cross-functionally with other departments, including overseas members to ensure seamless and tiely delivery of services across the organization''s offerings.
  • Investigated and escalated requests for quality issues, acting as point of escalation for external and internal parties.
  • Enhanced team productivity by collaborating on projects, sharing knowledge, and addressing issues promptly.
  • Trained new personnel regarding company operations, policies and services.

PPS Analyst (Promotional Physician Survey)

IQVIA
05.2002 - 08.2010
  • Recruited new physicians to join study on prescribing habits.
  • Maintained a panel of 1200 physicians to ensure 100% monthly reporting.
  • Dealt with clients issues such as: web reporting problems, gift orders, gift returns, credit balances etc.
  • Tested new software, websites and procedures before they were implemented.
  • Devised and implemented processes and procedures to streamline operations for yearly certification exams
  • Developed comprehensive training materials for new analysts, improving onboarding efficiency.

Education

Diplôme D’Études Professionnelles (DEP) - Accounting

John F. Kennedy Business Center
Montreal, QC
2020

High School Diploma -

Saint Pius X High School
Montreal, QC
1999

High School Diploma -

Markgrafen-Realschule
Emmendingen, Germany
1991

Skills

Data analysis proficiency

Staff education and training

Report Preparation

Teamwork and Collaboration

Customer Service

Time Management

Problem-solving abilities

Computer Skills

Languages

English
Native or Bilingual
French
Limited Working
German
Professional Working
Serbian
Native or Bilingual

Timeline

Client Service Analyst

IQVIA
08.2010 - 05.2023

PPS Analyst (Promotional Physician Survey)

IQVIA
05.2002 - 08.2010

Diplôme D’Études Professionnelles (DEP) - Accounting

John F. Kennedy Business Center

High School Diploma -

Saint Pius X High School

High School Diploma -

Markgrafen-Realschule

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Suzana Zumeri