Suzana Filius
Ottawa
Summary
A dedicated, self-motivated & proficient administrative assistant seeking a position within an organization, where exceptional customer service & office operational skills can be utilized to best serve and support a team with common goals.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Genome Canada
01.2023 - 04.2023
- Overseeing all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence for a senior management team of 4 persons
- Filed documents such as; reports, meeting notes, emails, and letters
- Calendar Management: including adding events, rescheduling appointments, organizing meeting invites, prioritizing meetings based on urgency.
- Acting as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and customers with an average of 10-15 emails daily per person
- Planning and organizing events that take place externally along with flight and hotel accomodations
- Provided general administrative support within the office on staggered days.
- Maintained a high degree of discretion and confidentiality
Facilities Administrator/ Coordinator
WSP Canada
04.2022 - 10.2022
- Tracked office supplies and restocked low items to keep team members on-task
- Interacted with vendors and service representatives by phone, email, or in-person to resolve office adversities
- Coordinated schedules for office maintenance while keeping detailed reports of progress through an internal service portal request forum
SNC Lavalin
11.2019 - 03.2021
- Coordinated meetings through Outlook & Microsoft teams
- Booked meeting venues along with catering for larger events
- Arranged travel & Accommodations through Concur
- Managed senior managers calendars for external clients
- Distributed Mail & outsourced Invoices
- Maintained inventory of hardware issued to staff
- Created access keys for new employees, along with new hires orientation walk through
- Inputting data and compiling documents to support projects
- Monitored and managed calendars for up to 4 managers and their assigned teams
- Assisted on Project support; printing documents for attendees, recorded meeting minutes, booking external venues for larger meetings, prepared itineraries.
Customer Service Representative
Canadian Imperial Bank of Commerce, CIBC
11.2014 - 06.2016
- Experienced in using banking programs such as BranchNet and Coins in order to serve and assist clients and customers with day to day banking activities
- Knowledgeable in the Privacy Act and applied policies in regards to the act in while performing daily transactions and activities for clients and customers
- Demonstrated the ability to be trusted in handling and managing confidential information and files for clients and customers
- Experienced and knowledgeable in various programs, equipment and applications as a result of responding to requests from clients and customers on a daily basis to printe various documents
- Able to guide clients and customers on how to send various files for printing
- Pro-active and results oriented in reviewing and revising client profiles for better banking options, which led to product leads for FSR.
Education
Part-Time - Law Clerk
Algonquin College 2010
High School Diploma -
Merivale High School
Nepean, ON06.2009
Skills
- Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
- Time management
- Adaptability
- Critical Thinking
- Self-motivated
- Teamwork & Collaboration
- Detail oriented
- Leadership
- Information confidentiality
Timeline
Administrative Assistant
Genome Canada
01.2023 - 04.2023
Facilities Administrator/ Coordinator
WSP Canada
04.2022 - 10.2022
SNC Lavalin
11.2019 - 03.2021
Customer Service Representative
Canadian Imperial Bank of Commerce, CIBC
11.2014 - 06.2016
Part-Time - Law Clerk
Algonquin College 2010
High School Diploma -
Merivale High School
Similar Profiles
Robin StreetingRobin Streeting
Executive Administrative Assistant and Project Specialist at Genome CanadaExecutive Administrative Assistant and Project Specialist at Genome Canada
Mukul NerurkarMukul Nerurkar
Digital Information Specialist at National Human Genome Research InstituteDigital Information Specialist at National Human Genome Research Institute
Sreeja Leelakumari Ph.DSreeja Leelakumari Ph.D
Staff Scientist at Supervisor: Dr. Steven Jones, Canada’s Michael Smith Genome Sciences Centre (GSC)Staff Scientist at Supervisor: Dr. Steven Jones, Canada’s Michael Smith Genome Sciences Centre (GSC)
Cameron CrossCameron Cross
Founder & Principal Consultant at Cross Corp. FinancialFounder & Principal Consultant at Cross Corp. Financial
Leon SunLeon Sun
Business Analyst and Power Platform Developer at Nokia CanadaBusiness Analyst and Power Platform Developer at Nokia Canada