Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Suzana Condinho

Richmond Hill,ON

Summary

Dynamic Sales Manager with a proven track record at GFL Environmental, excelling in relationship building and strategic planning. Achieved consistent sales growth through innovative sales strategies and exceptional client management. Skilled in persuasive negotiations and market analysis, driving profitability and expanding market share while fostering a culture of continuous improvement. Fiber and Non-Fiber.

Strategic direction and ensure sales and movement of all internal recovered commodities from our recovery facilities. In addition, this job also entails the procurement of recovered fiber and non-fiber commodities from the Municipal and Commercial Recycling Sectors in Eastern, Western, and Central Canada.

Overview

28
28
years of professional experience

Work History

SALES MANAGER NON-FIBER

GFL Environmental
03.2020 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction. Non-fiber and Fiber grades
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated municipal contracts with vendorsensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Expanded market share by identifying and penetrating untapped markets.
  • Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Facilitated business by implementing practical networking techniques.

Sales Manager

PRESTIGE PAPER
09.1997 - 04.2011
  • Handled customer relations issues, enabling quick resolution, and client satisfaction. Managed approximately 100 incoming calls emails and per day from customers.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Attended industry events and conventions to explain sales opportunities.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Analyzed sales and marketing data for improved strategies.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
  • Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
  • Led a high-performing sales team, providing coaching and ongoing support to ensure success.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Revitalized underperforming products with rebranding efforts that resonated with customers'' desires.
  • Led crisis management team and provided quick turnaround solutions.
  • Reduced operational costs through streamlined workflows, smart budgeting practices, and efficient resource allocation.
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
  • Developed key account relationships for improved client retention and long-term partnerships.

Education

Bachelor of Business Administration And Management -

Seneca College of Applied Arts And Technology
North York, None
09.1996

Human Resources Certificate -

Ryerson University
Toronto, None
03.1998

Skills

  • Relationship building
  • Goals and performance
  • Motivational skills
  • Verbal and written communication
  • Product knowledge
  • Sales expertise
  • Client relationship management
  • Sales strategy development
  • Strategic planning
  • Positive and upbeat
  • Direct sales
  • Sales process
  • Sales planning
  • Sales tracking
  • Sales operation
  • Goal setting
  • Sales processes
  • Account management
  • Sales operations
  • Rapport and relationship building
  • Sales coaching
  • Sales reporting
  • New business development
  • Analytical problem solver
  • Performance management
  • Solution selling
  • Persuasive negotiations
  • Lead generation
  • Order management
  • Business development and planning
  • Decisive
  • Business planning
  • Marketing strategy
  • Prospecting skills
  • Resolution-oriented
  • Continuous improvements
  • Salesforce
  • Review of contracts
  • Operations
  • Vendor management
  • Consultative sales
  • Promotional sales events
  • Revenue forecasting
  • Key account management
  • Market intelligence
  • Profitability optimization
  • Strategic account development
  • Proposal development
  • Risk mitigation
  • Extensive personal network
  • Systems and software expertise
  • Bilingual in [language]
  • Change management
  • Database management
  • Social media savvy
  • National account management
  • Sales process engineering
  • National accounts management
  • Compelling sales proposal writer
  • Training and development
  • Project management
  • Visionary leadership
  • Data analysis
  • Cold calling
  • Vendor relationship management
  • Cross-functional collaboration
  • Sales forecasting
  • Customer journey mapping
  • Process optimization
  • Trend analysis
  • Prospecting and telemarketing
  • Key account development
  • Market research, forecasting, and analysis
  • Exceptional multi-tasker
  • Superb time management
  • Sales and market development
  • Sales closing techniques
  • Sales methodologies

Accomplishments

  • Documented and resolved month end shortage of fiber loads, which led to safe working conditions for plant team and increased end of month sales..

Languages

Portuguese
Full Professional

Interests

  • Participating in local clean-up initiatives
  • Volunteer Travel
  • Volunteering
  • Outdoor Recreation
  • I participate in low-impact exercises to strengthen core muscles
  • Music
  • Gym Workouts
  • Backpacking and Hiking
  • Dancing
  • Participating in cooking contests and challenges to showcase culinary skills and creativity
  • Learning new cooking techniques and expanding my culinary skills
  • Community Cleanup
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Avid Reader
  • Gardening
  • Cooking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • Growing herbs, vegetables, or fruits in home gardens
  • Mindfulness Practices
  • I participate in a variety of outdoor recreational activities
  • Reading
  • Passionate about balancing physical health with mental and emotional wellness
  • Road Trips
  • Adventure Travel
  • Dance

Timeline

SALES MANAGER NON-FIBER

GFL Environmental
03.2020 - Current

Sales Manager

PRESTIGE PAPER
09.1997 - 04.2011

Bachelor of Business Administration And Management -

Seneca College of Applied Arts And Technology

Human Resources Certificate -

Ryerson University

Similar Profiles

CREATE PROFILE
Suzana Condinho