Suzana Bol
Calgary,Canada
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Sales associates/warehouse
Crate and Barrel
08.2023 - Current
- Stocking items to the shelves
- Labeling items
- Assembling new products for customers
- Online orders
- Phone order
- In stores orders
- Assisting customers with information about products
- Wedding registry
- Lifting 50 lbs
- Assisting with returns
Sales Associates/Warehouse
Hybrid flaire
01.2020 - 01.2023
- Manage social media outreach
- Build and host website storefront
- Produce and ship products
- Ensure customer satisfaction
- Social media live promotions
- Pop up shops/events
- Clothing & Cosmetics brand
Women’s Department Manager
sears canada
01.2015 - 01.2017
- Stocking merchandise, completing cycle counts, and ensuring accurate record
- Visual merchandising following corporate standard and guidelines
- Deliver exceptional customer service experience
- Led and managed a team of sales associates
- High sales results through effective coaching and training
- Developed and implemented strategies to increase customer satisfaction and loyalty, resulting in a 15% increase in repeat business over a 6-month period
- Assisted with the training and development of new sales associates
- Proactively resolved customer complaints and concerns in a timely and professional manner
Child Care Worker (Part-Time)
CALGARY FAMILY SERVICE
01.2012 - 01.2013
- Observed and monitored children's play activities
- Kept records on individual children, including daily observations and information about activities, meals served, and medications administered
- Instructed children in health and personal habits such as eating, resting, and toilet habits
- Read to children, and taught them simple painting, drawing, handicrafts, and songs
- Organized and stored toys and materials to ensure order in activity areas
- Helped children with homework and school work and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created
Cashier and Sales Associate
GIANT TIGER
01.2009 - 01.2011
- Visual merchandising following corporate standards and guidelines
- Deliver exceptional customer service experience
- Track inventory and organize stockroom
- Handle sales, returns and point of sale systems and other cashier duties
- Price tagging products / put out the new stocks of items
Gas and Grocery Clerk
CALGARY CO-OP
Calgary, Canada
01.2013
- Ran fuel pumps and filled fuel tanks of vehicles with gasoline or diesel fuel to particular levels
- Charged purchases through cash, debit or credit cards
Parking Attendant
CALGARY STAMPEDE
01.2008
- Visual merchandising following corporate standards and guidelines
- Deliver exceptional customer service experience
- Track inventory and organize stockroom
- Handle sales, returns, online orders, point of sale systems and other cashier duties
Education
Child Care Development Level /1 - Early Childhood Education And Care
Northern Alberta Institute of Technology
Edmonton 06.2024 - 06.2025
Certification - Level C & AED
CPR & First Aid Certification
Certification -
Food & Safety Certification
Diploma - Business and digital marketing management
Reeves college
High school diploma -
St Anne Academic Centre
Child Care Education Level/1 - Early Childhood Educator Certification
Alberta
Skills
- Exceptional Customer Service
- Attention to detail
- Effective Communication
- Strategic thinking
- Microsoft 360
Certification
- CPR & First Aid Certification, Level C & AED, 2024
- Food & Safety Certification, 2024
Volunteer Experience
Umoja Community Mosaic, Afterschool Program Support, Glenbrook Elementary School
Languages
English
Proficient (C2)
C2
Arabic
Beginner (A1)
A1
Timeline
Child Care Development Level /1 - Early Childhood Education And Care
Northern Alberta Institute of Technology
06.2024 - 06.2025
Sales associates/warehouse
Crate and Barrel
08.2023 - Current
Sales Associates/Warehouse
Hybrid flaire
01.2020 - 01.2023
Women’s Department Manager
sears canada
01.2015 - 01.2017
Gas and Grocery Clerk
CALGARY CO-OP
01.2013
Child Care Worker (Part-Time)
CALGARY FAMILY SERVICE
01.2012 - 01.2013
Cashier and Sales Associate
GIANT TIGER
01.2009 - 01.2011
Parking Attendant
CALGARY STAMPEDE
01.2008
Certification - Level C & AED
CPR & First Aid Certification
Certification -
Food & Safety Certification
Diploma - Business and digital marketing management
Reeves college
High school diploma -
St Anne Academic Centre
Child Care Education Level/1 - Early Childhood Educator Certification
Alberta