Suzan Byiringiro
Calgary,Canada
Summary
Offering strong interpersonal skills and genuine interest in customer service, eager to learn and grow in sales environment. Brings understanding of effective communication and relationship-building techniques, essential for success in this role. Ready to use and develop customer engagement and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Bilingual Sales representative
Teleperformance
02.2022 - 07.2024
- Analyzed market trends and completed competitor analysis, enabling the development of targeted sales approaches that connected with diverse audiences.
- Increased overall efficiency by providing real-time translation services during meetings with international clients or partners.
- Enhanced customer relations by addressing their concerns and providing solutions in a timely manner, resulting in repeat business.
- Streamlined internal communication processes within the team by translating documents into both English and French languages as necessary.
Bilingual Customer Representative
Engage People
10.2021 - 01.2022
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
- Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
Immigration Consultant
Francophone immigration
06.2021 - 10.2021
- Create and manage processes and procedures to coordinate documentation for clients
- Organized and scheduled appointments
- Assisted with receptionist duties, file organization and research and development
- Advised clients on immigration eligibility with thorough assessments of their unique situations
- Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients
- Streamlined application processes for clients, resulting in quicker case resolutions
Administrative Assistance
Tubahumurize Association
01.2016 - 09.2017
- Review client background information, interview clients to obtain case history and prepare intake reports
- Coordinating proper communication between all departments
- Assist clients to sort out options and develop plans of action while providing necessary support and assistance
- Oversee and co-ordinate office administrative procedures
- Support team members by providing essential administrative assistance during peak periods or staff absences.
- Manage and maintain Franchisee Manuals
Education
Workplace Hazardous Materials Information System (WHMIS) -
01.2021
Occupational Health and Safety (OHS) - undefined
01.2021
Business Administration - Sales And Marketing
Université Sainte-Anne
Halifax campus, Nova Scotia06-2021
Skills
- Goal oriented
- Fluent bilingualism
- Sales presentations
- Cold calling
- Problem-solving
- Customer engagement
- Teamwork and collaboration
- Time management
Language skills
English
Full Professional
French
Full Professional
Timeline
Bilingual Sales representative
Teleperformance
02.2022 - 07.2024
Bilingual Customer Representative
Engage People
10.2021 - 01.2022
Immigration Consultant
Francophone immigration
06.2021 - 10.2021
Administrative Assistance
Tubahumurize Association
01.2016 - 09.2017
Occupational Health and Safety (OHS) - undefined
Workplace Hazardous Materials Information System (WHMIS) -
Business Administration - Sales And Marketing
Université Sainte-Anne
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance