Suyog Karki
Summary
"IT Officer with a strong background in technical support and customer service, skilled in troubleshooting and optimizing systems. Combines technical expertise with exceptional communication and problem-solving abilities to deliver effective solutions. Committed to ensuring smooth operations and a positive user experience."
Overview
3
3
years of professional experience
Work History
Sales and Customer Service Representative
Metro
Scarborough, ON
01.2023 - Current
- Take inventory of materials shipped or received
- Manage a large amount of incoming calls
- Assist with the placement of orders, refunds, and exchanges
- Handle customer complaints via phone and email and provide appropriate solutions and alternatives
- Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
- Built relationships with customers and community to promote long term business growth.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
IT Officer
Shaurya Cements Pvt. Ltd
Kathmandu, Nepal
02.2022 - 01.2023
- Reduced end-user downtime through effective hardware troubleshooting and coordination
- Decreased security incidents by maintaining filtering protocols and managing endpoint security
- Improved network efficiency by implementing configuration enhancements
- Boosted user satisfaction through setup and maintenance of hardware and software, including Active Directory
- Achieved cost savings in procurement through effective vendor negotiations
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Education
Post Graduate Degree - Project Management Information Technology (PMIT)
Lambton College
01.2025
Bachelor's Degree - Computer science and Information Technology
Orchid International College
01.2021
Skills
Troubleshooting
Communication
Multitasking
Adaptability
Organization
Problem-solving
Customer-focused
Tech-savvy
Languages
English
Full Professional
Timeline
Sales and Customer Service Representative
Metro
01.2023 - Current
IT Officer
Shaurya Cements Pvt. Ltd
02.2022 - 01.2023
Bachelor's Degree - Computer science and Information Technology
Orchid International College
Post Graduate Degree - Project Management Information Technology (PMIT)
Lambton College