Suyeon Lee
Ottawa,ON
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Secondcup Cafe
Ottawa
11.2023 - Current
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Coordinated employee schedules according to shift changes and availability.
- Responded to customer questions regarding products, prices and availability.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Sales Associate Team Leader
Uniqlo
Ottawa, ON
07.2023 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Service Express Attendant
The Westin Ottawa
Ottawa, ON
03.2023 - 07.2023
- Communicated with management regarding special requests to meet guests' needs.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Prioritized and organized tasks to efficiently accomplish service goals.
Visual Merchandiser
Levi's
Ottawa, ON
01.2023 - 06.2023
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Used strong business acumen to increase top-line sales by merchandising top sellers and writing orders to support stock levels.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Monitored weekly, monthly and quarterly achievement goals.
Barista
Forecast Coffee
West Vancouver, BC
08.2022 - 12.2022
- Opened cafe in the morning and preparing coffee machine and pastries and ingredients
- Received inventory every Friday and organized
- Served the customer's customizing drink to meet their needs
- Prepared and made breakfast menus, sandwiches, and burritos and sold them to customers
Sales Associate, Cashier
Zara Robson ITX Canada, LTD
Vancouver, BC
01.2021 - 06.2022
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Increased online sales through iPod and achieved monthly sales associate
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
Assistant Consultant
UvanU Educational Consultant
Vancouver
04.2020 - 09.2020
- Assisted senior consultants with client meetings and presentations.
- Provided market research analysis to support the development of strategy.
- Developed project plans, budgets, and timelines for assigned projects.
- Conducted interviews with clients to assess their needs and objectives.
- Assisted in the development of event concepts and timelines according to client requirements.
Education
Bachelor of Arts - Tourism and Hospitality Management
Capilano University
North Vancouver, BC07.2023
Skills
- Staff Management
- Event Management
- Customer Service
- Project Management
- POS Systems and Ordering Platforms
- Microsoft Office
- Team Building
- Critical Thinking
- Organizational Skills
- Merchandising Knowledge
- Upselling Techniques
- Customer Needs Assessment
Certification
- CPSA(Canadian Professional Sales Association) Certification
- Smart Serve Certification
Timeline
Supervisor
Secondcup Cafe
11.2023 - Current
Sales Associate Team Leader
Uniqlo
07.2023 - Current
Service Express Attendant
The Westin Ottawa
03.2023 - 07.2023
Visual Merchandiser
Levi's
01.2023 - 06.2023
Barista
Forecast Coffee
08.2022 - 12.2022
Sales Associate, Cashier
Zara Robson ITX Canada, LTD
01.2021 - 06.2022
Assistant Consultant
UvanU Educational Consultant
04.2020 - 09.2020
Bachelor of Arts - Tourism and Hospitality Management
Capilano University
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