Suyeon Chae
Toronto,ON
Summary
Reliable front desk agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sever
Gurume sushi
09.2022 - Current
- Work Shift: 3 days per week
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages promptly with focused attention to customer needs.
English Language Teacher
ILS international language school
03.2020 - 12.2021
- Full-time major teacher
- After-school classes for kindergarten kids and elementary school students
- Editing teacher's manual once a month
- Making announce paper for the event(Halloween, Christmas, Easter, etc.)
- Training new teacher
- Parent counseling every day
- Successfully improved English -speaking students' English grammar and vocabulary levels through written and interactive activities.
Wine Seller
Lotte Wine
08.2017 - 11.2018
- Full time deputy manager
- Recommend a wine to the customer
- Accounting (every end of the month)
- Inventory check
- Promotion management
- New product training for the staffs
- Training part-timer staffs
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Hotel Management Diploma -
George Brown College
Toronto, ON05.2023
Diploma in Restaurant Management - Hotel Dinning Management
Songgok College
Gangwon-do, South Korea02.2017
Skills
- Customer Service
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Creative Problem Solving
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- High-Energy Attitude
Certification
In Canada
- Smart Serve Certification
- Sanitation Certification
- VQA Certification
- California wine Certification
- First aid Certification
In Korea
- Coffee barista Certification
- Driver license
- Wine sommelier Certification
- Professional Communication Certification
hobbies
- doing chores
- cooking
- singing
Timeline
Sever
Gurume sushi
09.2022 - Current
English Language Teacher
ILS international language school
03.2020 - 12.2021
Wine Seller
Lotte Wine
08.2017 - 11.2018
Hotel Management Diploma -
George Brown College
Diploma in Restaurant Management - Hotel Dinning Management
Songgok College
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