Accumulated over 5 years of extensive consulting and full-time experience actively collaborating with prominent organizations in the BFSI (Banking, Financial Services and Insurance), Healthcare and Travel sectors offering valuable insights and solutions to address their unique challenges and opportunities within North American Market.
Proficient in executing complex data queries and crafting scripts with SQL, using masterdata platforms, while excelling in the art of data visualization through the use of Power Bi and Tableau for insightful data-driven decision making.
Expertise in collaborating with cross-functional teams, bridging the gap between development and business stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Owner
American Express
01.2022 - 06.2023
Enhanced product usability by conducting user research and incorporating feedback into development.
Streamlined project management processes for improved efficiency and timely product delivery.
Collaborated with cross-functional teams to develop high-quality products that met customer needs.
Optimized product performance by identifying areas for improvement and implementing necessary changes.
Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.
Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
Sr. Business Systems Analyst
Optum Technology
10.2018 - 04.2020
Improved business process efficiency by analyzing and optimizing existing systems.
Streamlined operations for increased productivity with thorough system evaluations and adjustments.
Enhanced data integrity by implementing advanced validation techniques and error handling procedures.
Increased interdepartmental communication, fostering collaboration through the development of integrated systems.
•
Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
Worked on Data migration to cloud infrastructure requirements gathering by discussion with Business, User stories creation, sprint progress tracking using Rally, Acceptance criteria definition with Product Owner.
Business Systems Analyst
Connexions Loyalty Travel Solutions (Now: JPMC)
11.2016 - 09.2018
Improved business processes by analyzing system requirements and implementing effective solutions.
Streamlined data management for increased efficiency by designing and implementing new database systems.
Worked closely with the high-profile clients like JPMC to gather both functional as well as non-functional requirements including the challenges and worked as a team to understand and provide solution in an Agile environment followed with post-implementation documentation and evaluation.
Interpreted the patterns used in API and created the API Documentation, uploaded and shared information via WIKI Confluence.
Documented As-is and To-Be process flows and GAP FIT doc to analyze the existing business process (“As-Is” State), identified areas for improvement, and designed the future-state (“To-Be” State) processes to enhance efficiency and effectiveness.
Provided informed recommendations that not only aligned with industry best practices but were tailored to our organization's unique needs, thereby contributing to the optimization of our information systems and data management strategies.
Worked closely with different departments to help them understand the requirements for Web Services so they can deliver system functionality to meet these requirements.
Reviewed and triaged the defects and production issues, coordinated with Developers and Front-end teams to provide solution to the issues. Deploying data related bug fixes and testing the resolution in local environment
Education
Master of Science - International Business (IT Focused)
Virginia Commonwealth University
VA, USA
05.2016
MBA - Management
Christ University
Bangalore, India
04.2015
BBA - Banking And Finance
Symbiosis International University
India
04.2014
Skills
Risk Management
Key Relationship Development
Use Case Study Generation
Agile Methodology
Requirements Gathering
Data Analytics
SIT/UAT
Scrum Framework
Data-driven Decision Making
Release Planning
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
Pursuing CSPO
Advanced SQL
Intermediate Tableau
Timeline
Product Owner
American Express
01.2022 - 06.2023
Sr. Business Systems Analyst
Optum Technology
10.2018 - 04.2020
Business Systems Analyst
Connexions Loyalty Travel Solutions (Now: JPMC)
11.2016 - 09.2018
Master of Science - International Business (IT Focused)