Suvam Ghosh
Surrey
Summary
Dedicated individual with over 5 years of operational experience reputable for ranking among top performers in the organization who exceeded expectations while in service. Capable of learning on the fly and becoming a reliable team member and a leader specially during high demand levels. Passionate about business strategies, operational management, purchasing, logistics, supply chain and account management. Organized candidate successful at managing multiple priorities with a positive attitude. Energetic and productive with the ability to thrive in customer focused, fast paced environment. Motivated individual skilled at building relationships with customers, employees and the senior management. An exceptional team player with maturity beyond the years of service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outside Account Manager
Univar Solutions
Vancouver, BC
08.2023 - Current
- Grew the CM for Q4 of 2023 by 31.33% ($83,938 CAD) and CM for Q1 of 2024 by 23.19% ($65,496) in just 7 months of being with Univar Solutions.
- Exceeded the KPI of identifying 35 opportunities in the Okanagan region of BC.
- Consistently scheduled and had at least 8 customer meetings every week.
- Prospected for new business by conducting sales calls to actively grow the size of the territory.
- Provided customer techinical support and consultant services to increase Univar's overall value to the customer.
- Coordinate with local sales, purchasing and operations to ensure proper inventory levels.
Inside Account Manager
IPEX-Aliaxis Group Of Companies
Vancouver, BC
03.2022 - 08.2023
- Provided excellent service and managed approximately 85 accounts (Account dollar value ranging from $50k-$1MM) to generate and close sales and meet or exceed annual sales and gross profit targets to increase profit sharing while building long lasting loyal business partnership relations.
- Used CRM software (Avante 8.2.3) to carry out daily operations, maintain & update detailed contact logs and account records.
- Set up new accounts, established customer credit, and set up payment methods with the Accounting department.
- Used digital methods such as Outlook, Excel, Word, Teams to carry out daily operations.
- Processed sales orders worth up to $800k and prepared quotations worth dollar value up to $800k and turned them to orders through business interactions.
- Used interpersonal skills to strengthen relationships with existing business partners and increased market share while handling formal disputes and complaints worth up-to a $50k.
- Prepared quotes for projects and tenders worth up to $800k, return requests, negotiating prices and setting up contracts.
- Acted as a project manager (as needed) for large projects (up-to $800), which included keeping detailed records of lead times, setting up product transfers, work orders and communicating lead time updates to the partners.
- Investigated and resolved partner issues such as pricing discrepancies and product returns up-to $40k.
- Purchased products from third party vendors all across North America for Accounts. (Purchases worth up-to $35k).
- Worked closely with the Outside Sales, Counter teams, Credit, Planning, Purchasing, Logistics and Production departments with account issues related to pricing, product availability/transfers, purchasing of third party items and several other areas.
E-Commerce Operations Manager
Walmart Canada
Victoria , British Columbia
01.2020 - 01.2022
- Allocated tasks to 30 employees by considering factors such as previous training, current abilities and general knowledge.
- Prepared department's reports such as inventory, customer satisfaction, product substitutes, average picking time per order etc.
- Effectively lead a team of 30 during high-traffic times (Up-to 5800 online orders to be completed in a 8hr shift) to keep operations running smoothly.
- Improved Online Department's regional report by reducing substitutes by 15%, making Walmart Saanich (Victoria) one of the top players in Western Canada.
- Oversaw employee performance, corrected problems and brought the average order completion time from 23 min to 17 min.
- Collaborated with other department managers & HR to ensure smooth functioning during high traffic moments and assist in hiring.
Operations Manager/Outside Sales Representative
New Furnishers
Kolkata, India
07.2017 - 12.2019
- Purchased raw materials worth up-to $12k for organizational operations while looking for other suppliers.
- Maintained tight cost controls to maximize business profits. Created accounts with other vendors who supplied products at 15% less cost.
- Carried out sales calls and successfully won projects and jobs worth up-to $26k.
- Monitored daily cash discrepancies (up-to $10K and beyond) & inventory shrinkage.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Also took part in hiring process for the organization (10 member team).
- Led business planning with respect to team members, job site workers, logistics, accounting and 3rd party marketing team to develop market strategy.
Education
Post Degree Diploma in Business Administration - General Management
Camosun College
Victoria, BC12.2021
Bachelor in Business Administration - BBA
Institute of Management Study.
Kolkata, India.05.2019
Skills
- Decision-Making, Multi-Tasking & Problem Solving Skills
- Interpersonal & Leadership Skills
- Customer Service and Assistance
- Operational & Organizational skills
- Time Management & Dispatch Coordination
- Tools: MS-Word, MS-Excel, MS-PowerPoint, Outlook, Microsoft Teams
Certification
- Marketing Research And Analysis, NPTEL Online Certification - Jul-Sep 2017.
Timeline
Outside Account Manager
Univar Solutions
08.2023 - Current
Inside Account Manager
IPEX-Aliaxis Group Of Companies
03.2022 - 08.2023
E-Commerce Operations Manager
Walmart Canada
01.2020 - 01.2022
Operations Manager/Outside Sales Representative
New Furnishers
07.2017 - 12.2019
Post Degree Diploma in Business Administration - General Management
Camosun College
Bachelor in Business Administration - BBA
Institute of Management Study.