Su Nway
Fullerton
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Manager
Billing Myanma Posts and Telecommunications
01.2022 - 03.2024
- Be responsible to make Reporting, Configurable, Troubleshooting
- Create and support ad-hoc reports by writing PLSQL Procedure, Package and Functions as the business side requirement
- Communicate with Business department to achieve organization goal
- Add promotion, bonus and create product (Time to Market) as per business team requirement
- Develops and implements products on CvBS system
- Coordinate with core department to set up policy and rule, key based on business requirement
- Managed on product scope to meet deadline and customer requirements
- Create MOP, SOP and change request for implement products
- Ensuring regulatory compliance and commercial objective with operators
- Monthly Reconciliation for Settlements Team to invoiced and settled correctly
- Support for all related department to gain organization profit
- To report the current task progress periodically
- To create the ticket and get approval from management team for related product launch operation
- To perform improvement point discuss with vendor to achieve system performance
- Due to manage cost effective with innovative solutions, to research the technical trend and cost validity.
Billing Supervisor
Telecom International Myanmar Company Limited
08.2017 - 04.2021
- Be responsible to make Configuring, Reporting, Maintenance, Troubleshooting and Project Management
- Exploit Interconnect System and Monthly Reconciliation from database by building PLSQL procedure
- Ensuring regulatory compliance and commercial objective with operators
- Providing commercial support and expertise to other areas of the company in respect of interconnection affairs
- Monthly Reconciliation for Settlements Team to invoiced and settled correctly
- Resolve technical issues and conflicts related to the service/products before and after launch (vas services)
- Find the root course for dispute resolution
- Manage, optimize and Troubleshoot issues on Billing Gateway System and Billing Backend Process by Linux Server
- Perform other Tasks in support of department goal and objective
- Responsible for adding / updating information on MYTEL Management Tools
- Configuring Backup & Duplication flow on Billing Gateway Process
- Configuring GET/IMPORT XML Process to generate CDR
- Manage Fraud SIM detected Blocking System by Trigger, Procedure
- Coordinate with Viettel Team to check issues of Roaming System
- Develop, Plan, Perform Change Request to Billing, Roaming Server
- Create Report Template by writing complex Oracle Package, Procedure and Function (PLSQL) as the business team requirement and reconciliation purpose (all VAS service and local, international interconnection)
- Build up ads-hos and the automatic reports according to the templates provided by Business Team
- Query Optimization and Analyze data for data mining
- Generate Procedures, Jobs and ETL processes for daily, weekly and monthly reports using Pentaho Data Integration Tool
- Business counterpart for all data related inquires and requirements to facilitate an efficient collaboration process with your stakeholder
- Develop an in-depth understanding of underlying data, data model and business domain to ensure reports meets organization needs.
IT Executive
YKKO Group Co., Ltd.
09.2014 - 07.2017
- Administration, Implementation, Support, Testing & Troubleshooting POS system, IT System and End User Software / Hardware
- Configuring and Maintenances wireless devices and Mikrotip Firewall
- Microsoft Windows Server 2012 Configuration and administration such as AD, DNS, File Sharing with specific permissions.
Computer Service Technician
Quick Computer Service Center
10.2011 - 10.2014
- Computer Hardware Repair, Troubleshooting
- Windows OS Installation
- Software Installation
- Cleaning Virus and Antivirus Definition Update
- Maintenance and Optimizing System.
Education
Bachelor of Computer Technology -
Yangon Computer University
Yangon, Myanmar01.2009
Master of Science - Computer Information System
California University Science and Management
California, US12.2025
Skills
- Communications technology
- Implementation for business request
- Communication
- Change management process
- Power BI
- Python
- AWS
- X-shell terminal
- Linux
- Analyze log files
- Problem resolving
- Positive attitude
- Team collaboration
- Project leadership
Certification
- CCNA, Cisco Certified Network Associate (CCNA) Routing and Switching
- Microsoft Certified Technology Specialist, Windows 7, Configuration
- Microsoft Certified Technology Specialist, Windows Server 2008 Active Directory Configuration
- Microsoft Certified Technology Specialist, Windows Server 2008 Network Infrastructure Configuration
- Microsoft Certified Technology Specialist, Windows Server 2008 Application Infrastructure Configuration
- CCNA (R&S) Course
- Network Engineering Course
- A+ Training Course
Timeline
Deputy Manager
Billing Myanma Posts and Telecommunications
01.2022 - 03.2024
Billing Supervisor
Telecom International Myanmar Company Limited
08.2017 - 04.2021
IT Executive
YKKO Group Co., Ltd.
09.2014 - 07.2017
Computer Service Technician
Quick Computer Service Center
10.2011 - 10.2014
Master of Science - Computer Information System
California University Science and Management
Bachelor of Computer Technology -
Yangon Computer University
Nrc No
6/LalaNa(N)102958
Personal Information
- Date of Birth: 08/14/1990
- Gender: Female
- Marital Status: Single
- ID Number: 6/LalaNa(N)102958
Training
- Oracle Database SQL for query
- ITIL Foundation v3 Course by Myanmar Computer Industry Association