Suthan Manokaran
Etobicoke,ON
Summary
Dynamic leader with a proven track record at Mexican Bowl and MAS Active Limited, excelling in customer satisfaction and team mentoring. Expert in inventory control and quality assurance, ensuring compliance and operational excellence. Skilled in fostering team collaboration and thriving under pressure, significantly enhancing customer relations and operational standards.
Overview
8
8
years of professional experience
Work History
Store Manager
Mexican Bowl
10.2023 - 09.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Quality Assurance Analyst
MAS Active Limited
01.2017 - 07.2023
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
Education
High School Diploma -
Poonthoddam M.vidyalaym
Vavuniya, Sri Lanka12-2011
Skills
- Customer response
- Training and mentoring
- Inventory control
- Store merchandising
- Team collaboration
- Work under pressure
Languages
English
Limited Working
Timeline
Store Manager
Mexican Bowl
10.2023 - 09.2024
Quality Assurance Analyst
MAS Active Limited
01.2017 - 07.2023
High School Diploma -
Poonthoddam M.vidyalaym
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